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Develop Ten Capabilities to Accelerate Digital Transformation

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Manage episode 345463339 series 3409705
Konten disediakan oleh MIT CISR. Semua konten podcast termasuk episode, grafik, dan deskripsi podcast diunggah dan disediakan langsung oleh MIT CISR atau mitra platform podcast mereka. Jika Anda yakin seseorang menggunakan karya berhak cipta Anda tanpa izin, Anda dapat mengikuti proses yang diuraikan di sini https://id.player.fm/legal.
Stephanie Woerner reads MIT CISR's September 2022 research briefing, which she co-authored with Ina Sebastian and Peter Weill. See the text version and related content at https://cisr.mit.edu/publication/2022_0901_TenCapabilities_WoernerSebastianWeill. Abstract: Saddled with legacy systems, complex processes, and siloed data, many firms have begun digital business transformations to improve customer experience and increase operational efficiency. We identify firms that have transformed on both of these dimensions as being Future Ready. MIT CISR research has identified ten future-ready capabilities that top-performing firms develop to achieve progress on both customer and operational dimensions and capture digital value. In this research briefing, we describe these ten capabilities and illustrate their development and application with a case study from CarMax.
  continue reading

88 episode

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Manage episode 345463339 series 3409705
Konten disediakan oleh MIT CISR. Semua konten podcast termasuk episode, grafik, dan deskripsi podcast diunggah dan disediakan langsung oleh MIT CISR atau mitra platform podcast mereka. Jika Anda yakin seseorang menggunakan karya berhak cipta Anda tanpa izin, Anda dapat mengikuti proses yang diuraikan di sini https://id.player.fm/legal.
Stephanie Woerner reads MIT CISR's September 2022 research briefing, which she co-authored with Ina Sebastian and Peter Weill. See the text version and related content at https://cisr.mit.edu/publication/2022_0901_TenCapabilities_WoernerSebastianWeill. Abstract: Saddled with legacy systems, complex processes, and siloed data, many firms have begun digital business transformations to improve customer experience and increase operational efficiency. We identify firms that have transformed on both of these dimensions as being Future Ready. MIT CISR research has identified ten future-ready capabilities that top-performing firms develop to achieve progress on both customer and operational dimensions and capture digital value. In this research briefing, we describe these ten capabilities and illustrate their development and application with a case study from CarMax.
  continue reading

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