1,851 - The Key To Customer Satisfaction? It Starts With Your Team Multifamily Collective podcast

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Business Mike Brewer

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1,851 - The Key to Customer Satisfaction? It Starts with Your Team

3d ago 4:41

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Konten disediakan oleh Mike Brewer. Semua konten podcast termasuk episode, grafik, dan deskripsi podcast diunggah dan disediakan langsung oleh Mike Brewer atau mitra platform podcast mereka. Jika Anda yakin seseorang menggunakan karya berhak cipta Anda tanpa izin, Anda dapat mengikuti proses yang diuraikan di sini https://id.player.fm/legal.

In this episode of the Multifamily Collective, we explore an idea for the multifamily industry: Your team's happiness drives your customer's satisfaction. Mike highlights the connection between a culture that celebrates and supports team members and the loyalty it creates among customers. Too often, companies invest in consumer retention through concessions or waived fees, but what if that investment could have been better spent on the team? If your team isn’t excited, supported, or valued, it shows in the customer experience. Flipping the script and investing in your team first can lead to higher service, satisfaction, and long-term loyalty from your residents. If this resonates with you, hit the like button and subscribe for more insights on multifamily leadership and PropTech trends! Let’s build better communities together.

--- Support this podcast: https://podcasters.spotify.com/pod/show/mike-brewer/support

… continue reading

1968 episode

#Business #Mike Brewer

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1,851 - The Key to Customer Satisfaction? It Starts with Your Team

Multifamily Collective Podcast

11 subscribers

published 3d ago

Bagikan

MP3•Beranda episode

Konten disediakan oleh Mike Brewer. Semua konten podcast termasuk episode, grafik, dan deskripsi podcast diunggah dan disediakan langsung oleh Mike Brewer atau mitra platform podcast mereka. Jika Anda yakin seseorang menggunakan karya berhak cipta Anda tanpa izin, Anda dapat mengikuti proses yang diuraikan di sini https://id.player.fm/legal.

In this episode of the Multifamily Collective, we explore an idea for the multifamily industry: Your team's happiness drives your customer's satisfaction. Mike highlights the connection between a culture that celebrates and supports team members and the loyalty it creates among customers. Too often, companies invest in consumer retention through concessions or waived fees, but what if that investment could have been better spent on the team? If your team isn’t excited, supported, or valued, it shows in the customer experience. Flipping the script and investing in your team first can lead to higher service, satisfaction, and long-term loyalty from your residents. If this resonates with you, hit the like button and subscribe for more insights on multifamily leadership and PropTech trends! Let’s build better communities together.

--- Support this podcast: https://podcasters.spotify.com/pod/show/mike-brewer/support

… continue reading

1968 episode

#Business #Mike Brewer

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