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111 Curiously Quick...My Worker Bee's Thoughts on AI in the Contact Center
Manage episode 449765488 series 3490007
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Hello, My Curious Colleagues...! In this week’s “Curiously Quick” episode (#111) on the @My Curious Colleague podcast, I share my thoughts on AI in consumer relations and the contact center. My thoughts, albeit brief, are covered in three key areas. Listen to today’s episode for more details and in these past episodes noted here:
1. Helping the Agent—exploring Voice AI, Agent Assist, and Reason Codes (Ep. #82, Speech Analytics with CalZilla).
2. Helping the Consumer—from chatbots to virtual assistants (Ep. #95 with Joe Mazer, Michelin Tires).
3. Brand & Quality Insights—insights via sentiment analysis and trend identification (Ep. @91 with Gotham at Yogi).
Listen in to get a worker bee’s perspective on AI’s potential for smaller teams and more. 🎧
#NewPodcastEpisode #AI #ContactCenter #ConsumerRelations
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