Fred Reichheld | On The Homefront #65 On The Homefront With Jeff Dudan podcast

2M ago 58:19

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Join host Jeff Dudan as he welcomes Fred Reichheld on today’s episode. Fred, recognized as the godfather of the Net Promoter Score (NPS), discusses his pivotal role in reshaping customer relationship management. This episode dives into Fred’s insights on enhancing customer satisfaction and building long-term loyalty.

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For more on the Net Promoter System: https://www.netpromotersystem.com/

Order Fred’s Book, ‘Winning on Purpose’: https://www.netpromotersystem.com/books/winning-on-purpose/