OneSPARKS: 2021 Contact Centre Technology Roadmap (Part 2 Of 3) Building The Case For IVA OneSPARKS podcast

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Konten disediakan oleh Onecom Group. Semua konten podcast termasuk episode, grafik, dan deskripsi podcast diunggah dan disediakan langsung oleh Onecom Group atau mitra platform podcast mereka. Jika Anda yakin seseorang menggunakan karya berhak cipta Anda tanpa izin, Anda dapat mengikuti proses yang diuraikan di sini https://id.player.fm/legal.

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OneSPARKS: 2021 Contact Centre Technology Roadmap (Part 2 of 3) Building the case for IVA

3y ago 23:10

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MP3•Beranda episode

Konten disediakan oleh Onecom Group. Semua konten podcast termasuk episode, grafik, dan deskripsi podcast diunggah dan disediakan langsung oleh Onecom Group atau mitra platform podcast mereka. Jika Anda yakin seseorang menggunakan karya berhak cipta Anda tanpa izin, Anda dapat mengikuti proses yang diuraikan di sini https://id.player.fm/legal.

This is a show about telecommunications and IT strategy and insights, aimed at senior business professionals. Experts from Onecom and Five9 discuss the 2021 Contact Centre Technology Roadmap, focusing on digital workforces. What is a digital workforce? Building a Case for IVA and Demonstrating the value of IVA.
In today’s episode we are looking at the digital workforce and in particular, asking why the Intelligent Virtual Agent or IVA is an important next step in the world of customer service.

… continue reading

13 episode

#Tech #Entrepreneur #Business #Onecom Group #Technology #Digital World #Telecom #Partnership #Mobile #Fixed Line #Cloud IT

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OneSPARKS: 2021 Contact Centre Technology Roadmap (Part 2 of 3) Building the case for IVA

published 3y ago

Bagikan

MP3•Beranda episode

Konten disediakan oleh Onecom Group. Semua konten podcast termasuk episode, grafik, dan deskripsi podcast diunggah dan disediakan langsung oleh Onecom Group atau mitra platform podcast mereka. Jika Anda yakin seseorang menggunakan karya berhak cipta Anda tanpa izin, Anda dapat mengikuti proses yang diuraikan di sini https://id.player.fm/legal.

This is a show about telecommunications and IT strategy and insights, aimed at senior business professionals. Experts from Onecom and Five9 discuss the 2021 Contact Centre Technology Roadmap, focusing on digital workforces. What is a digital workforce? Building a Case for IVA and Demonstrating the value of IVA.
In today’s episode we are looking at the digital workforce and in particular, asking why the Intelligent Virtual Agent or IVA is an important next step in the world of customer service.

… continue reading

13 episode

#Tech #Entrepreneur #Business #Onecom Group #Technology #Digital World #Telecom #Partnership #Mobile #Fixed Line #Cloud IT

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