#144 - Call Center Commission and Navigating HVAC Equipment Pricing

Owned and Operated - A Plumbing, Electrical, and HVAC Growth Podcast

It’s Breaking $5M Workshop week, and Jack and John are together in the studio for the first time! What happens when you get these two together? They talk about call centers, that’s what. They break down organizational changes driven by AI, adjustments to call center compensation and the broader implications for business efficiency.
They’ll also stress the importance of continuously negotiating with vendors to reduce costs and increase profitability. Networking and learning from industry peers is also highlighted as a vital resource for business growth and uncovering new strategies.
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Episode Hosts: 🎤
John Wilson: @WilsonCompanies on X
Jack Carr: @TheHVACJack on X
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John Wilson, CEO of Wilson Companies
Jack Carr, CEO of Rapid HVAC

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John Wilson, CEO of Wilson Companies
https://www.wilsonplumbingandheating.com
Jack Carr, CEO of Rapid HVAC
https://rapidhvactn.com

Chapter

1. Intro (00:00:00)

2. Partnering with Service Scalers (00:00:26)

3. Workshop Week Excitement (00:01:02)

4. Dynamic Marketing Strategies (00:02:51)

5. Planning Future Conferences (00:04:05)

6. Business Updates and Success Stories (00:06:32)

7. Reevaluating HVAC Equipment Pricing (00:09:29)

8. Call Center Compensation Strategies (00:13:43)

9. The Evolution of HVAC Sales Compensation (00:25:47)

10. Navigating the Labor Market (00:27:14)

11. Learning from Industry Peers (00:27:58)

12. The Power of Negotiation (00:29:38)

13. Leveraging Technology and AI (00:31:03)

14. Cutting Costs and Maximizing Savings (00:31:56)

15. Effective Vendor Management (00:39:09)

16. Strategic Banking Partnerships (00:41:03)

17. Future Plans and Conferences (00:47:12)