The Psychological Safety Playbook w/ Karolin Helbig & Minette Norman

People Business w/ O'Brien McMahon

When Minette Norman and Karolin Helbig heard about psychological safety, they knew it could have a big impact on their workplaces. But they struggled to find guidance on how to put the principles of psychological safety into practice. Like all good self-starters, they decided to write the book they wished they'd had. In this episode, we dive into that book, The Psychological Safety Playbook: Lead More Powerfully by Being More Human.

Mentioned in this Episode:

• The Psychological Safety Playbook: Lead more powerfully by being more human: https://www.amazon.com/Psychological-Safety-Playbook-Powerfully-Being/dp/1774583097
• Karolin Helbig Consulting: https://karolinhelbig.com/
• Karolin on LinkedIn: https://www.linkedin.com/in/karolinhelbig/
• Minette Norman Consulting: https://www.minettenorman.com/
• Minette on LinkedIn: https://www.linkedin.com/in/minettenorman

Time Codes:
(2:09) - Welcoming Karolin and Minette
(2:39) - What is psychological safety and what is it not?
(6:24) - What are the big mistakes leaders make?
(9:38) - What are the tips and tricks to foster better collaboration?
(13:21) - What does it mean to be vulnerable as a business leader?
(15:58) - Where is the line between ‘I don’t know’ and negligence?
(20:10) - How do you make the environment comfortable even if you’re rejecting ideas?
(28:06) - How do you help people through the psychological discomfort of hearing ideas they don’t like?
(34:57) - What do you do when someone fails and you have to take corrective action? How do you communicate frustration productively?
(37:21) - How do you vent frustration?
(42:52) - How do we encourage people to open and loosen up and share more bravely?
(45:06) - What adjustments have you seen leaders have to make in this environment?
(47:01) - Are these principles effective cross-culturally?
(52:07) - What’s the purpose of business?