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C Is For Customers: The closer you are to the frontline, the easier it is to see its flaws
Manage episode 153573991 series 1094091
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The further away you are from the frontline, the better things seem on the ground. Liam Black brings Dr Aravind Srinivasan and Sandra Schembri back into the studio to discuss the importance of immersing yourself in frontline customer service.
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