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What is Digital Banking? An Inside Look at a Modern Call Center | Ep. 20
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Konten disediakan oleh Leaders Credit Union. Semua konten podcast termasuk episode, grafik, dan deskripsi podcast diunggah dan disediakan langsung oleh Leaders Credit Union atau mitra platform podcast mereka. Jika Anda yakin seseorang menggunakan karya berhak cipta Anda tanpa izin, Anda dapat mengikuti proses yang diuraikan di sini https://id.player.fm/legal.
With the constant advancement in technology, digital banking is the way many people choose to handle their finances, and at Leaders, we are a digital first credit union. On this episode of Pocket Change Podcast, we talk to Latoya Ingram, Director of E-Branch Operations at Leaders, to hear how the call center is always staying ahead of what you need.
1:12-1:36 - About Latoya
1:38-1:56 - Digital banking at Leaders
2:01-2:41 - What does the E-Branch do?
4:16-6:17 - The importance of our members and their needs
6:27-7:27 - Why is the E-Branch called "the Gym?"
7:37-8:23 - Culture of the E-Branch
You can check out all the digital banking Leaders has to offer through our website or in our app https://www.leaderscu.com/online-banking. You can also give our E-Branch a call at 731.664.1784.
Pocket Change Podcast is presented by Leaders Credit Union. Learn more at leaderscu.com.
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