155: Shep Hyken - The Master of Customer Service and Customer Experience

Podcasting for Fun and Profit

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4y ago 34:01

M4A•Beranda episode

My guest this week is Shep Hyken.

Shep Hyken, CSP, CPAE is the Chief Amazement Officer of Shepard Presentations. As a speaker and bestselling author, Shep works with companies and organizations who want to build loyal relationships with their customers and employees.

His articles have been read in hundreds of publications, and he is the author of Moments of Magic®, The Loyal Customer, the Wall Street Journal bestseller The Cult of the Customer, the New York Times bestseller The Amazement Revolution and, Amaze Every Customer Every Time, Be Amazing or Go Home and The Convenient Revolution. He is also the creator of The Customer Focus™ program, which helps clients develop a customer service culture and loyalty mindset.

Get Shep's Books Here: https://amzn.to/2YLzRdu

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199 episode

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