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E1: New Look and Stokke
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In the first ever episode of Delivering Success, we're joined by Rachel Troke, Senior Product Manager at New Look, and Martin Weis, Global E-Commerce Operations Manager at Stokke, to explore the world of e-commerce returns.
Our guests discuss the expectations that online shoppers have from a returns experience, and the cost - to retailers - of not getting that experience right.
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