Ep 332: Wienbox, Vienna's carrier-neutral parcel locker network

Postal Hub podcast

Vienna has set up a carrier-neutral parcel locker network called Wienbox. Some of Wienbox's key proponents discuss the parcel locker network's development and future. Monika Unterholzner, Deputy Director General of the Wiener Stadtwerke Group, whose responsibilities include logistics, Prof. Dr. Andreas Breinbauer, Head of the Logistics Department at the University of Applied Sciences BFI Vienna, who led academic support for Wienbox project, and David Strauß, Researcher Logistics and Transport Management, University of Applied Sciences BFI Vienna cover:

• City issues such as emissions, public transport, and city logistics
• Creating a framework for city logistics
• Creating a parcel locker policy for City of Vienna
• Testing parcel lockers as a city logistics instrument
• Use of public space
• Developing a masterplan for city logistics in Vienna
• Involving various stakeholders in creating policy
• Using parcel lockers as micro hubs for logistics
• Developing use cases for parcel lockers, including public transport lost and found
• City utilities and municipal departments involved in Wienbox
• Backing up the project with science and academic research
• Parcel locker partners
• Looking for best practice in white label parcel lockers worldwide
• Critical factors for parcel locker network success - cost, location, environment, and customer satisfaction
• Customer perspectives of parcel lockers
• Results of customer survey
• Factors that increase likelihood of customers using parcel lockers
• Realising potential environmental benefits of parcel lockers
• Who can use Wienbox parcel lockers (including delivery companies)
• Criteria for parcel locker locations
• Lockers excluded from public space in Vienna
• Relationship between parcel locker network density and speed of parcel collection
• Future developments planned for Wienbox parcel lockers
• Size and spread of the Wienbox parcel locker network
• Mobile app for parcel locker access