333: Serving Success in Tennis Leadership w/ Ed Shanaphy

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This epiosde Ed Shanaphy from Beyond the Baselines Consulting and Management Group, dives into the tennis club outsourcing world. We're going to talk about how hiring experts can make clubs run better and give members a great time. Ed, who has worked in New York and Europe, will share his thoughts on managing clubs differently in these places.

In this episode, we explore how private clubs in the US and UK balance old traditions and new ideas. We'll discuss how American clubs are doing great by focusing on family services, and Ed will share stories about the classy yet welcoming British club scene. We'll also talk about how clubs can grow their membership by being smart in how they communicate and present themselves.

We'll look at how the hospitality world is changing after COVID, especially in hiring and creating new activities. We'll talk about the benefits of mixing experienced staff with new, energetic people, forming a mentorship that leads to top-notch service. To wrap up, we'll brainstorm some exciting activity ideas to keep club members interested and active. This episode is perfect for club managers, tennis enthusiasts, or anyone who likes talking about smart strategies.

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Chapter

1. Tennis Club Outsourcing Strategies (00:00:00)

2. Club Management and Membership Growth (00:11:59)

3. Club Branding and Communication Strategies (00:17:12)

4. Innovating Staffing and Programming in Hospitality (00:26:11)