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382: Balancing Heritage and Modernness at The Country Club of Detroit w/ Craig Cutler, CCM, ECM

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Manage episode 437614150 series 1025507
Konten disediakan oleh Denny Corby. Semua konten podcast termasuk episode, grafik, dan deskripsi podcast diunggah dan disediakan langsung oleh Denny Corby atau mitra platform podcast mereka. Jika Anda yakin seseorang menggunakan karya berhak cipta Anda tanpa izin, Anda dapat mengikuti proses yang diuraikan di sini https://id.player.fm/legal.

What can the Country Club of Detroit's historical journey teach us about blending tradition with modernity? Join us as we sit down with Craig Cutler, the club's General Manager, to uncover the club's fascinating transformation from its 1897 inception to its recent renovations. Craig offers a captivating look at how the club has managed to preserve its rich heritage while integrating contemporary amenities, ensuring a balanced experience for both long-time members and newcomers. His insights into fostering strong relationships within the club make this episode a must-listen for anyone interested in the hospitality industry.
Travel with us from the glitzy world of Los Angeles post-production to the storied clubs of Michigan, as I share my career journey that spans iconic venues like the Formosa Cafe and the Greek Theatre. Moving to Michigan brought new opportunities at prestigious spots like the Detroit Athletic Club and the Country Club of Detroit. The episode delves into the invaluable lessons learned from these experiences, emphasizing the importance of building strong relationships with regulars, reinvesting in the club experience, and maintaining a stellar reputation—an ethos I attribute to my mother's influential guidance.
Finally, we explore the impressive renovation projects initiated at the Country Club of Detroit in 2013, from converting an outdated snack bar into a standalone restaurant to the ambitious task of relocating a six-lane bowling alley below grade. Learn how these innovative changes have driven increased revenue and membership without sacrificing user experience. Craig's thoughtful approach to managing growth, member engagement, and staff development, coupled with personal stories and insights on career resilience, rounds out this enlightening discussion. Don't miss out on Craig's wisdom and practical tips for navigating the ever-evolving landscape of the hospitality industry.

Follow us on the socials

Private Club Radio Instagram
Private Club Radio Linkedin
Denny Corby Instagram
Denny Corby Linkedin

  continue reading

Chapter

1. The Country Club of Detroit Renovation (00:00:00)

2. Hospitality Career Journey and Leadership (00:08:33)

3. Clubhouse Renovations and Member Engagement (00:17:08)

4. Lessons in Resilience and Growth (00:30:47)

5. Guest Appreciation and Call to Action (00:36:34)

403 episode

Artwork
iconBagikan
 
Manage episode 437614150 series 1025507
Konten disediakan oleh Denny Corby. Semua konten podcast termasuk episode, grafik, dan deskripsi podcast diunggah dan disediakan langsung oleh Denny Corby atau mitra platform podcast mereka. Jika Anda yakin seseorang menggunakan karya berhak cipta Anda tanpa izin, Anda dapat mengikuti proses yang diuraikan di sini https://id.player.fm/legal.

What can the Country Club of Detroit's historical journey teach us about blending tradition with modernity? Join us as we sit down with Craig Cutler, the club's General Manager, to uncover the club's fascinating transformation from its 1897 inception to its recent renovations. Craig offers a captivating look at how the club has managed to preserve its rich heritage while integrating contemporary amenities, ensuring a balanced experience for both long-time members and newcomers. His insights into fostering strong relationships within the club make this episode a must-listen for anyone interested in the hospitality industry.
Travel with us from the glitzy world of Los Angeles post-production to the storied clubs of Michigan, as I share my career journey that spans iconic venues like the Formosa Cafe and the Greek Theatre. Moving to Michigan brought new opportunities at prestigious spots like the Detroit Athletic Club and the Country Club of Detroit. The episode delves into the invaluable lessons learned from these experiences, emphasizing the importance of building strong relationships with regulars, reinvesting in the club experience, and maintaining a stellar reputation—an ethos I attribute to my mother's influential guidance.
Finally, we explore the impressive renovation projects initiated at the Country Club of Detroit in 2013, from converting an outdated snack bar into a standalone restaurant to the ambitious task of relocating a six-lane bowling alley below grade. Learn how these innovative changes have driven increased revenue and membership without sacrificing user experience. Craig's thoughtful approach to managing growth, member engagement, and staff development, coupled with personal stories and insights on career resilience, rounds out this enlightening discussion. Don't miss out on Craig's wisdom and practical tips for navigating the ever-evolving landscape of the hospitality industry.

Follow us on the socials

Private Club Radio Instagram
Private Club Radio Linkedin
Denny Corby Instagram
Denny Corby Linkedin

  continue reading

Chapter

1. The Country Club of Detroit Renovation (00:00:00)

2. Hospitality Career Journey and Leadership (00:08:33)

3. Clubhouse Renovations and Member Engagement (00:17:08)

4. Lessons in Resilience and Growth (00:30:47)

5. Guest Appreciation and Call to Action (00:36:34)

403 episode

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