Artwork

Konten disediakan oleh Rachel Provan. Semua konten podcast termasuk episode, grafik, dan deskripsi podcast diunggah dan disediakan langsung oleh Rachel Provan atau mitra platform podcast mereka. Jika Anda yakin seseorang menggunakan karya berhak cipta Anda tanpa izin, Anda dapat mengikuti proses yang diuraikan di sini https://id.player.fm/legal.
Player FM - Aplikasi Podcast
Offline dengan aplikasi Player FM !

What Your Customers Aren't Telling You

45:53
 
Bagikan
 

Manage episode 404961198 series 3538570
Konten disediakan oleh Rachel Provan. Semua konten podcast termasuk episode, grafik, dan deskripsi podcast diunggah dan disediakan langsung oleh Rachel Provan atau mitra platform podcast mereka. Jika Anda yakin seseorang menggunakan karya berhak cipta Anda tanpa izin, Anda dapat mengikuti proses yang diuraikan di sini https://id.player.fm/legal.

Bob London and I discuss the power of Radically Authentic Discovery in customer success, emphasizing deep listening and strategic questioning to uncover true customer insights and drive engagement. Bob shares practical tips and the psychological foundations behind his method, inspiring CS leaders to adopt a more human-centered approach in their conversations.
Have you ever been blindsided by a customer churning?

It’s not that your health score needs adjusting (again) or that they were being dishonest.

You just weren’t asking the RIGHT QUESTIONS

Join us for the first guest episode of “Psychology of Customer Success” and learn Bob London’s psychology-based method for getting the full story out of your customers, so you can understand their pain points, and highest priorities to provide the best guidance on how they can leverage your product to produce the outcomes their business needs - NOW.


BY THE TIME YOU FINISH LISTENING, YOU’LL DISCOVER

  • How to stop talking AT your customers and start understanding THEM (and why that’s harder than you might think!)
  • Why you should “Go Deckless” at your next business review
  • What kinds of questions to ask to unlock the full story of your customer retention and expansion opportunities - as well as unearth hidden risk factors

When you finish listening, I'd love to hear your biggest takeaway from today’s episode. Share a post on LinkedIn and tag me (@Rachel Haynes Provan) and @Bob London!


While you’re there, make sure you follow me on LinkedIn so you can see behind the scenes of how I built and scaled World-Class CS departments for over 15 years, and how you can too.
Resources mentioned in this episode:
https://www.boblondon.co/ - Bob London’s Website

https://www.linkedin.com/in/boblondon/ - Bob London’s LinkedIn Profile https://www.oscartrimboli.com/podcasts/ - Oscar Trimboli's Podcast
https://www.audible.com/pd/Youre-Not-Listening-Audiobook/1250263727 - Kate Murphy’s You’re Not Listening (AudioBook)

NEW FREE RESOURCE
The Focus Formula - How to make measurable progress on your CS Strategy every single day.
CONNECT WITH RACHEL
Follow at:
LinkedIn
Instagram

WEBSITE

https://provansuccess.com
SUBMIT COMMENTS ON THE PODCAST WEBSITE
https://psychologyofcustomersuccess.com
WORK WITH RACHEL:

CS Leadership Academy

  continue reading

18 episode

Artwork
iconBagikan
 
Manage episode 404961198 series 3538570
Konten disediakan oleh Rachel Provan. Semua konten podcast termasuk episode, grafik, dan deskripsi podcast diunggah dan disediakan langsung oleh Rachel Provan atau mitra platform podcast mereka. Jika Anda yakin seseorang menggunakan karya berhak cipta Anda tanpa izin, Anda dapat mengikuti proses yang diuraikan di sini https://id.player.fm/legal.

Bob London and I discuss the power of Radically Authentic Discovery in customer success, emphasizing deep listening and strategic questioning to uncover true customer insights and drive engagement. Bob shares practical tips and the psychological foundations behind his method, inspiring CS leaders to adopt a more human-centered approach in their conversations.
Have you ever been blindsided by a customer churning?

It’s not that your health score needs adjusting (again) or that they were being dishonest.

You just weren’t asking the RIGHT QUESTIONS

Join us for the first guest episode of “Psychology of Customer Success” and learn Bob London’s psychology-based method for getting the full story out of your customers, so you can understand their pain points, and highest priorities to provide the best guidance on how they can leverage your product to produce the outcomes their business needs - NOW.


BY THE TIME YOU FINISH LISTENING, YOU’LL DISCOVER

  • How to stop talking AT your customers and start understanding THEM (and why that’s harder than you might think!)
  • Why you should “Go Deckless” at your next business review
  • What kinds of questions to ask to unlock the full story of your customer retention and expansion opportunities - as well as unearth hidden risk factors

When you finish listening, I'd love to hear your biggest takeaway from today’s episode. Share a post on LinkedIn and tag me (@Rachel Haynes Provan) and @Bob London!


While you’re there, make sure you follow me on LinkedIn so you can see behind the scenes of how I built and scaled World-Class CS departments for over 15 years, and how you can too.
Resources mentioned in this episode:
https://www.boblondon.co/ - Bob London’s Website

https://www.linkedin.com/in/boblondon/ - Bob London’s LinkedIn Profile https://www.oscartrimboli.com/podcasts/ - Oscar Trimboli's Podcast
https://www.audible.com/pd/Youre-Not-Listening-Audiobook/1250263727 - Kate Murphy’s You’re Not Listening (AudioBook)

NEW FREE RESOURCE
The Focus Formula - How to make measurable progress on your CS Strategy every single day.
CONNECT WITH RACHEL
Follow at:
LinkedIn
Instagram

WEBSITE

https://provansuccess.com
SUBMIT COMMENTS ON THE PODCAST WEBSITE
https://psychologyofcustomersuccess.com
WORK WITH RACHEL:

CS Leadership Academy

  continue reading

18 episode

Semua episode

×
 
Loading …

Selamat datang di Player FM!

Player FM memindai web untuk mencari podcast berkualitas tinggi untuk Anda nikmati saat ini. Ini adalah aplikasi podcast terbaik dan bekerja untuk Android, iPhone, dan web. Daftar untuk menyinkronkan langganan di seluruh perangkat.

 

Panduan Referensi Cepat