Timeless Practical Wisdom For Living a Meaningful Life Inspiring stories and practical advice from creatives, entrepreneurs, change-makers, misfits, and rebels to help you become successful on your own terms Our listeners say, “If TEDTalks met Oprah you’d have the Unmistakable Creative.” Eliminate the feeling of being stuck in your life, blocked in your creativity, and discover higher levels of meaning and purpose in your life and career. Listen to deeply personal, insightful, and thought-pr ...
…
continue reading
Konten disediakan oleh PTPOP. Semua konten podcast termasuk episode, grafik, dan deskripsi podcast diunggah dan disediakan langsung oleh PTPOP atau mitra platform podcast mereka. Jika Anda yakin seseorang menggunakan karya berhak cipta Anda tanpa izin, Anda dapat mengikuti proses yang diuraikan di sini https://id.player.fm/legal.
Mirip dengan PTPOP - A Mind Revolution
As She Rises brings together local poets and activists from throughout North America to depict the effects of climate change on their home and their people. Each episode carries the listener to a new place through a collection of voices, local recordings and soundscapes. Stories span from the Louisiana Bayou, to the tundras of Alaska to the drying bed of the Colorado River. Centering the voices of native women and women of color, As She Rises personalizes the elusive magnitude of climate cha ...
…
continue reading
Join Emily Dean and her Shih Tzu Raymond, for an extraordinary dog walk. Meet household names you’ve heard a lot about, opening up in a way you’ve never heard before. They’ll reveal what truly makes them tick and you’ll discover why the best chats always happen over a dog walk. Hosted on Acast. See acast.com/privacy for more information.
…
continue reading
Bald Move Pulp is where you can get your fix of robots, aliens, action space adventures, and everything in between; on television or on the big screen. Pulp was not made for serious drama, if that’s your thing, you might be looking for Bald Move Prestige.
…
continue reading
Join two of the stars from Real Housewives of Potomac, Gizelle Bryant and Robyn Dixon, as they team up for their new podcast Reasonably Shady. The show features conversations about being fearless women as they recount stories from their exciting lives. Topics include dating, relationships, marriage, entrepreneurs, motherhood, style, glam, current events and more! Join Gizelle and Robyn for Reasonably Shady!
…
continue reading
An independent radio station from Tel Aviv. For music lovers by music lovers.
…
continue reading
In the 1980s, there were only 63 Black films by, for, or about Black Americans. But in the 1990s, that number quadrupled, with 220 Black films making their way to cinema screens nationwide. What sparked this “Black New Wave?” Who blazed this path for contemporaries like Ava DuVernay, Kasi Lemmons and Jordan Peele? And how did these films transform American culture as a whole? Presenting The Class of 1989, a new limited-run series from pop culture critics Len Webb and Vincent Williams, hosts ...
…
continue reading
Barry first found music when he borrowed his sister's record collection when he was about eight and was hooked. When Caroline started it was a new beginning, and he listened to all the stations, but Caroline was his favourite by far. Later he became a singer in a band, then started doing discos when he was 18. He joined Caroline in 1977, touring the country with the Caroline Roadshow for 10 years, having great fun. Barry helped with tender trips and worked on the Ross Revenge in '84 and '85. ...
…
continue reading
Exploring what it means to live a good life. What does it mean to live a good life? What is true happiness? What are the habits, practices, and dispositions that contribute to authentic human flourishing? No Small Endeavor examines these questions with host Lee C. Camp. You'll hear from best-selling authors, philosophers, scientists, artists, psychologists, theologians and even the occasional politician—courageous, impassioned people taking seriously the question of how to live a good life. ...
…
continue reading
In a unique weekly podcast, Edith Bowman sits down with a variety of film directors, actors, producers and composers to talk about the music that inspired them and how they use music in their films, from their current release to key moments in their career. The music chosen by our guests is woven into the interview and used alongside clips from their films. https://itunes.apple.com/gb/playlist/soundtracking-with-edith-bowman-episode-132-mary-j-blige/pl.u-6mo4l9mhpzG6x https://play.spotify.co ...
…
continue reading
Player FM - Aplikasi Podcast
Offline dengan aplikasi Player FM !
Offline dengan aplikasi Player FM !
))
Unveiling the Dark Side of the Call Center Industry with Amas Tenumah
Manage episode 422009733 series 2853607
Konten disediakan oleh PTPOP. Semua konten podcast termasuk episode, grafik, dan deskripsi podcast diunggah dan disediakan langsung oleh PTPOP atau mitra platform podcast mereka. Jika Anda yakin seseorang menggunakan karya berhak cipta Anda tanpa izin, Anda dapat mengikuti proses yang diuraikan di sini https://id.player.fm/legal.
Behind the Headset: Conversations with a Call Center Expert
I had the pleasure of speaking with Digital Prophet / Customer Service Evangelist / Podcast Host and author Amas Tenumah.
His work has been featured on NPR, Fox Business, Forbes, The Huffington Post, Entrepreneur and other business journals for thought leadership.
He has helped organizations like Fastly, Wendy's, Teleflora, Coca-Cola, state of Oklahoma and DirecTV.
He is a humanist, futurist, and storyteller WHO obsessively focuses on sharing the Truth about two topics - Customer Service Experience & Living Blissfully.
To purchase his book, Waiting for Service, on Amazon: https://amzn.to/4bHPUwz
His books include
Waiting for Service,
The Curated Experience,
The Joyful Stoic, and
No One Wants Customer Service.
He be contacted via e-mail at: Amas@amastenumah.com
His website is: http://www.waitingforservice.com
To Support this channel https://www.buzzsprout.com/2129599/support
To support Peter's channel please visit his Patreon channel. https://www.patreon.com/PTPOP
My award winning documentaries:
Road to Forgiveness - Addiction Spares No-one. https://youtu.be/6GczCpfecuE
The Artist - A Documentary http://www.theartistadocumentary.com PTPOP Merchandise on T-Spring https://skating-bear-studios.creator-spring.com/ Peter's
Books on Amazon https://amzn.to/3R9IJ7Q
Peter’s Music https://amzn.to/3V89uef
Here are affiliate inks to some of the equipment I use to create my video and podcast:
Cameras
Blackmagic Pocket Cinema Camera 4k https://amzn.to/3qZEKya
Sony ZV E10 https://amzn.to/3X3v0Dk
Video Switcher
ATEM Mini Pro https://amzn.to/3sAUM1I
Recording Station:
Rode Caster Pro II https://amzn.to/3sL7IWo
Audio Microphones
Rode K2 Microphone http://amzn.to/2E3kYqX
Rod Pod Mic https://amzn.to/458J2Ws
Senheiser MKE 600 https://amzn.to/3G5Tkbw
CAD E100s CAD E100shttps://amzn.to/4bFX2JK
Chapter
1. Intro (00:00:00)
2. Book and Website (00:03:54)
3. How He Got His Start In Customer Service (00:04:24)
4. What is QA like? (00:10:44)
5. Is Amas a Whistle Blower? (00:14:55)
6. Customer Service Isn’t Broken (00:16:41)
7. You Get Two Weeks of Training to Learn An Entire Portfolio of Products (00:23:43)
8. It's All About the Money (00:29:43)
59 episode
Bagikan
Manage episode 422009733 series 2853607
Konten disediakan oleh PTPOP. Semua konten podcast termasuk episode, grafik, dan deskripsi podcast diunggah dan disediakan langsung oleh PTPOP atau mitra platform podcast mereka. Jika Anda yakin seseorang menggunakan karya berhak cipta Anda tanpa izin, Anda dapat mengikuti proses yang diuraikan di sini https://id.player.fm/legal.
Behind the Headset: Conversations with a Call Center Expert
I had the pleasure of speaking with Digital Prophet / Customer Service Evangelist / Podcast Host and author Amas Tenumah.
His work has been featured on NPR, Fox Business, Forbes, The Huffington Post, Entrepreneur and other business journals for thought leadership.
He has helped organizations like Fastly, Wendy's, Teleflora, Coca-Cola, state of Oklahoma and DirecTV.
He is a humanist, futurist, and storyteller WHO obsessively focuses on sharing the Truth about two topics - Customer Service Experience & Living Blissfully.
To purchase his book, Waiting for Service, on Amazon: https://amzn.to/4bHPUwz
His books include
Waiting for Service,
The Curated Experience,
The Joyful Stoic, and
No One Wants Customer Service.
He be contacted via e-mail at: Amas@amastenumah.com
His website is: http://www.waitingforservice.com
To Support this channel https://www.buzzsprout.com/2129599/support
To support Peter's channel please visit his Patreon channel. https://www.patreon.com/PTPOP
My award winning documentaries:
Road to Forgiveness - Addiction Spares No-one. https://youtu.be/6GczCpfecuE
The Artist - A Documentary http://www.theartistadocumentary.com PTPOP Merchandise on T-Spring https://skating-bear-studios.creator-spring.com/ Peter's
Books on Amazon https://amzn.to/3R9IJ7Q
Peter’s Music https://amzn.to/3V89uef
Here are affiliate inks to some of the equipment I use to create my video and podcast:
Cameras
Blackmagic Pocket Cinema Camera 4k https://amzn.to/3qZEKya
Sony ZV E10 https://amzn.to/3X3v0Dk
Video Switcher
ATEM Mini Pro https://amzn.to/3sAUM1I
Recording Station:
Rode Caster Pro II https://amzn.to/3sL7IWo
Audio Microphones
Rode K2 Microphone http://amzn.to/2E3kYqX
Rod Pod Mic https://amzn.to/458J2Ws
Senheiser MKE 600 https://amzn.to/3G5Tkbw
CAD E100s CAD E100shttps://amzn.to/4bFX2JK
Chapter
1. Intro (00:00:00)
2. Book and Website (00:03:54)
3. How He Got His Start In Customer Service (00:04:24)
4. What is QA like? (00:10:44)
5. Is Amas a Whistle Blower? (00:14:55)
6. Customer Service Isn’t Broken (00:16:41)
7. You Get Two Weeks of Training to Learn An Entire Portfolio of Products (00:23:43)
8. It's All About the Money (00:29:43)
59 episode
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Mirip dengan PTPOP - A Mind Revolution
Timeless Practical Wisdom For Living a Meaningful Life Inspiring stories and practical advice from creatives, entrepreneurs, change-makers, misfits, and rebels to help you become successful on your own terms Our listeners say, “If TEDTalks met Oprah you’d have the Unmistakable Creative.” Eliminate the feeling of being stuck in your life, blocked in your creativity, and discover higher levels of meaning and purpose in your life and career. Listen to deeply personal, insightful, and thought-pr ...
…
continue reading
As She Rises brings together local poets and activists from throughout North America to depict the effects of climate change on their home and their people. Each episode carries the listener to a new place through a collection of voices, local recordings and soundscapes. Stories span from the Louisiana Bayou, to the tundras of Alaska to the drying bed of the Colorado River. Centering the voices of native women and women of color, As She Rises personalizes the elusive magnitude of climate cha ...
…
continue reading
Join Emily Dean and her Shih Tzu Raymond, for an extraordinary dog walk. Meet household names you’ve heard a lot about, opening up in a way you’ve never heard before. They’ll reveal what truly makes them tick and you’ll discover why the best chats always happen over a dog walk. Hosted on Acast. See acast.com/privacy for more information.
…
continue reading
Bald Move Pulp is where you can get your fix of robots, aliens, action space adventures, and everything in between; on television or on the big screen. Pulp was not made for serious drama, if that’s your thing, you might be looking for Bald Move Prestige.
…
continue reading
Join two of the stars from Real Housewives of Potomac, Gizelle Bryant and Robyn Dixon, as they team up for their new podcast Reasonably Shady. The show features conversations about being fearless women as they recount stories from their exciting lives. Topics include dating, relationships, marriage, entrepreneurs, motherhood, style, glam, current events and more! Join Gizelle and Robyn for Reasonably Shady!
…
continue reading
An independent radio station from Tel Aviv. For music lovers by music lovers.
…
continue reading
In the 1980s, there were only 63 Black films by, for, or about Black Americans. But in the 1990s, that number quadrupled, with 220 Black films making their way to cinema screens nationwide. What sparked this “Black New Wave?” Who blazed this path for contemporaries like Ava DuVernay, Kasi Lemmons and Jordan Peele? And how did these films transform American culture as a whole? Presenting The Class of 1989, a new limited-run series from pop culture critics Len Webb and Vincent Williams, hosts ...
…
continue reading
Barry first found music when he borrowed his sister's record collection when he was about eight and was hooked. When Caroline started it was a new beginning, and he listened to all the stations, but Caroline was his favourite by far. Later he became a singer in a band, then started doing discos when he was 18. He joined Caroline in 1977, touring the country with the Caroline Roadshow for 10 years, having great fun. Barry helped with tender trips and worked on the Ross Revenge in '84 and '85. ...
…
continue reading
Exploring what it means to live a good life. What does it mean to live a good life? What is true happiness? What are the habits, practices, and dispositions that contribute to authentic human flourishing? No Small Endeavor examines these questions with host Lee C. Camp. You'll hear from best-selling authors, philosophers, scientists, artists, psychologists, theologians and even the occasional politician—courageous, impassioned people taking seriously the question of how to live a good life. ...
…
continue reading
In a unique weekly podcast, Edith Bowman sits down with a variety of film directors, actors, producers and composers to talk about the music that inspired them and how they use music in their films, from their current release to key moments in their career. The music chosen by our guests is woven into the interview and used alongside clips from their films. https://itunes.apple.com/gb/playlist/soundtracking-with-edith-bowman-episode-132-mary-j-blige/pl.u-6mo4l9mhpzG6x https://play.spotify.co ...
…
continue reading
Player FM - Aplikasi Podcast
Offline dengan aplikasi Player FM !
Offline dengan aplikasi Player FM !
