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S2 Ep1, Quality Perks with Shaun Marshall - May 23, 2023
Manage episode 396183185 series 3550403
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In this episode, Shaun Marshall joins Neal Eggers & Karyn Dupree as a guest to discuss leadership and customer experience. They also touch upon the challenges of remote work and the importance of employee engagement.
Highlights
β Neal, Karyn & Shaun talk about their coffee choices for the day.
π― Shaun emphasizes the significance of continuous learning and pouring back into others as a leader.
π’ The hosts discuss the impact of leadership on industries and the need for attention to detail.
πΌ Shaun highlights the importance of giving back to employees and providing them with opportunities to grow.
π They address the Employee Engagement Gap and the challenges faced during the pandemic.
π Shaun emphasizes the need for trust and independence in remote work.
π They discuss the importance of quality monitoring and speech analytics in managing contact centers effectively.
Learn more about Quality Perks, our guests & upcoming episodes by visiting our website.
If you would like to be a guest, please email us at marketing@bpaquality.com.
As always, Have a Quality Day!
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