EP 5 - Leadership in the Age of Generative AI w/ Stephanie Mitchko (Part 1)

Rarified Air: Stories of Inspired Service

In this episode, John Paladino welcomes technology and innovation leader Stephanie Mitchko to Rarified Air. The conversation was so good, we had to divide it into two parts! In Part 1, John and Stephanie explore the transformative impact of generative AI on leadership, customer service, and society. Stephanie shares her journey from her work with the Department of Defense to winning a Technology and Engineering Emmy Award for pioneering cloud-based video services. Stephanie emphasizes the need for responsible AI usage, transparency, and ethical considerations while envisioning a future where AI fosters abundant thinking for all.

Key takeaways listeners will get from this episode:

1. AI as a Team Member: Leaders should view AI as a valuable team member and enhancement rather than a replacement.
2. Customer Service Innovation: Generative AI has the potential to revolutionize customer service by automating tasks like data analysis and providing intelligent responses to common customer inquiries, ultimately improving the customer experience.
3. Responsible AI Usage: Executives and leaders need to prioritize understanding the data used in AI models, emphasize transparency, and address ethical considerations to ensure responsible AI governance.
4. Vision for an Abundance-Centric Future: Leaders should embrace and envision a future where AI is safe, free from bias, and benefits society as a whole.