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A Crucial Step On The Customer Journey: Retention And Churn Management With Tony Sternberg
Manage episode 338612406 series 2686684
Konten disediakan oleh Betsy Westhafer and Tony Bodoh, Betsy Westhafer, and Tony Bodoh. Semua konten podcast termasuk episode, grafik, dan deskripsi podcast diunggah dan disediakan langsung oleh Betsy Westhafer and Tony Bodoh, Betsy Westhafer, and Tony Bodoh atau mitra platform podcast mereka. Jika Anda yakin seseorang menggunakan karya berhak cipta Anda tanpa izin, Anda dapat mengikuti proses yang diuraikan di sini https://id.player.fm/legal.
Meet Tony Sternberg, Co-Founder & CEO of ProsperStack, an automated retention platform for subscription businesses. Consider this: You’ve had it up to “here” with your streaming service and you call to cancel your subscription. ProsperStack partners with said streaming service to create a unique retention strategy for what happens next after you live chat or call the provider.
It’s unique because the next subscriber will encounter a different experience based on their individual attributes, such as how long they’ve been a customer or how frequently they utilize the service. ProsperStack integrates this data to give the providers deeper insights around customer retention.
Tony Sternberg is leading the charge for this fast-growing company and bringing a new light to how to really know your customer.
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