Navigate and Elevate Your Auto Repair Shop! [E177] - Chris Cotton Weekly Blitz

Remarkable Results Radio Podcast

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In this episode of "The Weekly Blitz," Coach Chris Cotton focuses on enhancing auto repair shop performance, highlighting the crucial role of service advisors in the estimation process. He stresses the importance of advisors not projecting their financial limitations onto customers, ensuring all necessary repairs are transparently presented. Key points include understanding customer needs, providing comprehensive estimates, building trust, and improving average repair orders. Coach Chris advocates for regular training, consistent processes, and leveraging technology like digital vehicle inspections. Sponsored by Shop Marketing Pros, the episode underscores the need for continuous improvement and effective communication to boost shop profitability.

Introduction to the Episode (00:00:09)

• Coach Chris Cotton introduces the podcast and its focus on auto repair business improvement.

Sponsor Acknowledgment (00:01:13)

• Thanks to Shop Marketing Pros for their tailored marketing services for auto repair shops.

Navigating Challenges in Auto Repair (00:01:13)

• Discussion on the current challenges faced by auto repair shops and the need for improvement.

Service Advisor Issues (00:02:47)

• Exploration of problems arising from service advisors skipping steps in the estimation process.

Selling with Their Own Wallet (00:04:05)

• Emphasis on service advisors not projecting their financial limitations onto customers.

Importance of Comprehensive Estimates (00:05:15)

• Highlighting the need for transparent presentation of all necessary repairs and services.

Role of Technicians and Service Advisors (00:06:31)

• Clarification on the responsibilities of technicians and service advisors in the estimation process.

Wraparound Services Explained (00:07:50)

• Definition and importance of additional services that enhance primary repairs.

Mileage-Based Maintenance Recommendations (00:09:13)

• Discussion on the significance of adhering to mileage-based maintenance schedules.

Impact of Average Estimates on Repair Orders (00:10:28)

• Analysis of how average estimates influence average repair order metrics.

Building Customer Trust (00:11:45)

• The relationship between thorough estimates and customer trust in the service.

Revenue Growth Through Higher Estimates (00:12:56)

• Linking accurate estimates to increased revenue and profitability for auto repair shops.

Creating a Perfect Estimate Process (00:14:04)

• Steps to establish a clear and effective estimation process for service advisors.

Customer Interaction in the Estimation Process (00:14:04)

• Importance of warm customer greetings and accurate documentation of concerns.

Digital Vehicle Inspection (00:14:04)

• Advocating for the use of digital vehicle inspections over paper methods.

Preparing the Estimate (00:15:18)

• Steps for compiling and presenting a comprehensive estimate to customers.

Follow-Up and Customer Communication (00:16:18)

• Stressing the importance of following up and documenting customer decisions.

Utilizing Technology for Training (00:17:23)

• The role of training videos in reinforcing the estimation process for service advisors.

Conclusion and Call to Action (00:18:24)

• Encouragement for continuous learning and adapting to improve shop performance.

Connect with Chris:

[e-mail]

Phone: [phone]

www.autoshopcoaching.com

Facebook: https://www.facebook.com/

AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae

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