Transforming Phone Calls into Profits: The Five C's Every service Advisor Should Know [FTR 111]

Remarkable Results Radio Podcast

Thanks to our Partners, Shop Boss, and 360 Payments

Rena Rennebohm from Empowered Advisor introduces the "Five C's of a Phone Call"—Comfort, Customer, Car, Conclusion, and Close—designed to help service advisors optimize phone interactions and increase conversion rates in the automotive service industry. She emphasizes the financial value of effective phone communication, noting that well-handled calls can greatly improve customer engagement and boost shop profitability.

Rena Rennebohm, CEO and Creator of Empowered Advisor. Rena’s previous episodes HERE. Show Notes:

• Watch Full Video Episode
• Comfort (00:00:26)
• Customer (00:01:09)
• Car (00:01:39)
• Conclusion (00:02:17)
• Close (00:03:53)
• Value of a Phone Call (00:04:36)
• Customer Experience Insights (00:05:50)

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