There’s No Place Like Home with Janet Hayes, CEO of Crate and Barrel Holdings

Remarkable Retail

In our final episode of Season 8 we welcome Janet Hayes, CEO of Crate and Barrel Holdings, the leading home furnishings player with over 100 stores in 9 countries.

Janet shares leadership lessons from a remarkable career with brands like Williams-Sonoma, Pottery Barn, Nike, and Gap and, now, in her current role driving growth as the CEO of Crate & Barrel, CB2, and Hudson Grace. We delve into her perspectives on the role of technology, the changing nature of work in a post-COVID world, and more. We also get a glimpse into the drive forces behind their new flagship store in New York's Flatiron District.

But before our fantastic interview we unpack the week in retail news, starting with Amazon achieving another remarkable milestone, along with word of its pending launch of a Temu/Shein fighter. Then we try to make sense of just what the heck is going on at Walgreen's before dipping into less than stellar earnings news from Nike and JC Penney. We wrap up with what seem like forever troubles at Forever 21.

About Janet

Janet Hayes is a retail industry veteran, with more than 30 years of leadership experience building digitally-led and customer-centric organizations. Currently, Janet is CEO of Crate and Barrel Holdings, a role she started in August 2020, amidst a global pandemic that catalyzed a pivotal shift in consumers’ lives and the retail industry as a whole.

Focused on building modern, authentic brands, Janet maximizes growth and profitability by elevating the customer experience through an omnichannel and personalized brand presence.

A modern mindset guides Janet’s leadership style and centers around making decisions rooted in personal purpose. Janet is an inspiring, inclusive leader who builds, mentors, and leads high performing teams that reflect CBH customers' unique values and experiences.

• www.crateandbarrel.com
• App: Download the new Crate & Barrel App: https://apps.apple.com/us/app/crate-barrel/id529356019

About Us

Steve Dennis is a strategic advisor, board member, and keynote speaker focused on strategic growth and transformation and the impact of digital disruption. He is the author of two bestselling books: Remarkable Retail: How To Win & Keep Customers in the Age of Disruption and the all new Leaders Leap: Transforming Your Company at the Speed of Disruption , now available for purchase in hardcover, as an e-book, or exclusively as an audiobook on Audible. Steve regularly shares his insights in his role as a Forbes senior contributor and on social media.

Don't forget to join Steve's new Linked Group for his new book.

Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and media entrepreneur. He has been on the front lines of retail industry change for his entire career. He has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada’s Retail Secure conference with leaders from The Gap and Kroger talking about violence in retail stores, keynotes on the state & future of retail in Orlando and Halifax, and at the 2023 Canadian GroceryConnex conference, hosting the CEOs of Walmart Canada, Longo's and Save-On-Foods Canada. Michael brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.

Michael also produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in North America, Remarkable Retail,

Canada's top retail industry podcast; the Voice of Retail; Canada's top food industry and the top Canadian-produced management independent podcasts in the country, The Food Professor, with Dr. Sylvain Charlebois.

Rethink Retail has recognized Michael as one of the top global retail influencers for the fourth year in a row, Coresight Research has named Michael a Retail AI Influencer, and you can tune into Michael’s cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.

Available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state of the retail industry in Canada and the U.S., and the future of retail.