Ep. 47 | Building Massive Market Share Focused on Client Experience & Leadership | Matt Smith

Reside Platform Podcast

Learn more about how Reside can get you to #1 in your marketplace: https://resideplatform.com/
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In this video, co-founder of Reside Platform and author of Million Dollar Agent, Nick McLean sits down with Matt Smith.
Matt Smith is the President and CEO of Matt Smith Real Estate Group. From a basement startup, he's built a #1 team in Mid-Missouri, #2 in Missouri, and #57 nationally. As a Real Estate Coach and founder of All Or Nothing In Real Estate, Matt gives back to the industry. His group has ranked #1 for 7 years, listed in Inc. 5,000’s Fastest Growing Companies thrice. In 2022, they closed 733 homes. Matt's passion lies in helping people and agents achieve their goals, mentoring agents to remarkable success. Beyond his professional achievements, Matt cherishes his roles as a loving husband and father to two beautiful daughters.
Join us for an insightful episode as Matt recounts his challenging first year in real estate, culminating in an impressive 75 closed transactions. Discover the hurdles that led him to start over not once, but twice, reaching a remarkable 280 transactions per year. From his basement, Matt built Missouri's #1 real estate team.
Matt shares the framework for his team's success, cautioning leaders that adaptation is key. He and Nick discuss the crucial role staff plays in customer experience, emphasizing the significance of aligning hires with client-focused goals and retaining top talent.
Explore strategies to enhance client experience, including overcoming ego and tactical approaches to client retention. Matt delves into the systems and processes vital for team success, stressing the importance of unified training, resources, mentorship, and inspiration.
In a candid discussion on failure, Matt and Nick share insights on supporting team members during times of failure, fear, or over, underscoring the importance of specific communication. Don't miss this condensed yet impactful episode filled with lessons and strategies for real estate success!
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Don't forget to subscribe! - - - @resideplatform
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VIDEO CONTENTS:
00:00 Introduction
01:09 Matt’s Background
07:16 Growing Matt’s Team
12:05 How Your Team Impacts Client Experience
24:30 How to Retain Agents
30:20 Increasing the Client Experience
40:11 Systems and Processes
50:09 Creating an Environment of Safety
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Show Notes:
Find the 3 Recruiting Funnels from Cheplak LIVE mentioned in this video at threerecruitingfunnels.com
Connect with Matt Smith and the Matt Smith Real Estate Group at mattsmithrealestategroup.com
Follow Matt on Instagram: @mattsmithexp