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Punch Cards, Frequent Flyers, and the Future of Loyalty
Manage episode 429266701 series 2996722
Konten disediakan oleh Boston Consulting Group BCG. Semua konten podcast termasuk episode, grafik, dan deskripsi podcast diunggah dan disediakan langsung oleh Boston Consulting Group BCG atau mitra platform podcast mereka. Jika Anda yakin seseorang menggunakan karya berhak cipta Anda tanpa izin, Anda dapat mengikuti proses yang diuraikan di sini https://id.player.fm/legal.
The average US consumer belongs to around 14 loyalty programs. Edward Crouch, BCG’s global leader for loyalty and membership, explains how unique experiences and personalization can convert everyday customers into loyal fans.
Learn More:
Edward Crouch: https://on.bcg.com/3zgpaF0
Loyalty Programs Need Next-Generation Design: https://on.bcg.com/4chjlWy
Travel and Tourism: https://on.bcg.com/3KXgJ3X
This podcast uses the following third-party services for analysis:
Chartable - https://chartable.com/privacy
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