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Lacking MRO Transparency with Suresh Narayanan and Nathan Winkle
Manage episode 445235217 series 3579751
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Suresh Narayanan from Jets MRO and Nathan Winkle from Thoroughbred Aviation join the Return of Service podcast to discuss the challenges and opportunities in the MRO (Maintenance, Repair, and Overhaul) industry. They explore the importance of transparency, the talent gap in the industry, and the need for better retention of mechanics. The conversation highlights the impact of private equity on MRO operations and the significance of building trust and relationships with customers. The guests share insights on creating a positive work environment and the necessity of honest communication in quoting and service delivery.
NBAA:
Jets MRO will be at West Hall Booth 1201
EBIS Software will be at West Hall Booth 2621 with Tronair
Lee Brewster from Thoroughbred Aviation will be walking the show
Chapters
00:00 Introduction to MRO Challenges
02:56 The Talent Gap in MROs
05:58 Transparency and Trust in MRO Services
09:00 The Importance of Mechanic Retention
11:57 Creating a Positive Work Environment
15:02 The Bait and Switch in Quoting
18:00 Building Relationships in MRO
21:05 The Role of Private Equity in MROs
23:47 Feedback Mechanisms for Improvement
26:54 Conclusion and Future Outlook
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