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Konten disediakan oleh Adam Hawkins. Semua konten podcast termasuk episode, grafik, dan deskripsi podcast diunggah dan disediakan langsung oleh Adam Hawkins atau mitra platform podcast mereka. Jika Anda yakin seseorang menggunakan karya berhak cipta Anda tanpa izin, Anda dapat mengikuti proses yang diuraikan di sini https://id.player.fm/legal.
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Incidents & Operations with Dan Slimmon

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Manage episode 433608422 series 2814917
Konten disediakan oleh Adam Hawkins. Semua konten podcast termasuk episode, grafik, dan deskripsi podcast diunggah dan disediakan langsung oleh Adam Hawkins atau mitra platform podcast mereka. Jika Anda yakin seseorang menggunakan karya berhak cipta Anda tanpa izin, Anda dapat mengikuti proses yang diuraikan di sini https://id.player.fm/legal.

In this episode, Adam welcomes Dan Slimmon, an experienced Site Reliability Engineer (SRE) to discuss aspects of incident response and troubleshooting in software engineering. Dan explains his methodology for clinical troubleshooting, the importance of maintaining a common mental model, and techniques for leading effective incident response efforts. They also delve into the value of continuous ops reviews and ongoing mental model updates to prevent issues, emphasizing the need for structured processes and effective communication.

Want more?

Chapters

  • (00:00) - Incidents & Operations
  • (01:14) - Guest Welcome
  • (01:40) - Dan's Career Journey
  • (02:33) - Evolution of Tech Stacks
  • (04:59) - Clinical Troubleshooting Explained
  • (11:53) - Incident Response Fundamentals
  • (17:41) - Effective Communication in Incidents
  • (26:09) - Training for Incident Response
  • (33:22) - The Essence of Incident Response
  • (33:53) - Balancing Short-Term and Long-Term Fixes
  • (35:01) - The Firefighting Analogy in Software Incidents
  • (37:11) - Postmortems: Learning from Incidents
  • (42:14) - Building a Shared Mental Model
  • (42:41) - Looking for Trouble: Proactive System Monitoring
  • (47:59) - Ops Reviews: Continuous Improvement
  • (54:37) - The Importance of Closing the Feedback Loop
  • (59:40) - Final Thoughts and Resources
★ Support this podcast on Patreon ★
  continue reading

120 episode

Artwork
iconBagikan
 
Manage episode 433608422 series 2814917
Konten disediakan oleh Adam Hawkins. Semua konten podcast termasuk episode, grafik, dan deskripsi podcast diunggah dan disediakan langsung oleh Adam Hawkins atau mitra platform podcast mereka. Jika Anda yakin seseorang menggunakan karya berhak cipta Anda tanpa izin, Anda dapat mengikuti proses yang diuraikan di sini https://id.player.fm/legal.

In this episode, Adam welcomes Dan Slimmon, an experienced Site Reliability Engineer (SRE) to discuss aspects of incident response and troubleshooting in software engineering. Dan explains his methodology for clinical troubleshooting, the importance of maintaining a common mental model, and techniques for leading effective incident response efforts. They also delve into the value of continuous ops reviews and ongoing mental model updates to prevent issues, emphasizing the need for structured processes and effective communication.

Want more?

Chapters

  • (00:00) - Incidents & Operations
  • (01:14) - Guest Welcome
  • (01:40) - Dan's Career Journey
  • (02:33) - Evolution of Tech Stacks
  • (04:59) - Clinical Troubleshooting Explained
  • (11:53) - Incident Response Fundamentals
  • (17:41) - Effective Communication in Incidents
  • (26:09) - Training for Incident Response
  • (33:22) - The Essence of Incident Response
  • (33:53) - Balancing Short-Term and Long-Term Fixes
  • (35:01) - The Firefighting Analogy in Software Incidents
  • (37:11) - Postmortems: Learning from Incidents
  • (42:14) - Building a Shared Mental Model
  • (42:41) - Looking for Trouble: Proactive System Monitoring
  • (47:59) - Ops Reviews: Continuous Improvement
  • (54:37) - The Importance of Closing the Feedback Loop
  • (59:40) - Final Thoughts and Resources
★ Support this podcast on Patreon ★
  continue reading

120 episode

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