SSONext podcast

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Konten disediakan oleh Ashley Graizevsky and Seth Adler. Semua konten podcast termasuk episode, grafik, dan deskripsi podcast diunggah dan disediakan langsung oleh Ashley Graizevsky and Seth Adler atau mitra platform podcast mereka. Jika Anda yakin seseorang menggunakan karya berhak cipta Anda tanpa izin, Anda dapat mengikuti proses yang diuraikan di sini https://id.player.fm/legal.

All About Change

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Eli Beer & United Hatzalah: Saving Lives in 90 seconds or Less 30:20

8 hari yang lalu30:20

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30:20

Eli Beer is a pioneer, social entrepreneur, President and Founder of United Hatzalah of Israel. In thirty years, the organization has grown to more than 6,500 volunteers who unite together to provide immediate, life-saving care to anyone in need - regardless of race or religion. This community EMS force network treats over 730,000 incidents per year, in Israel, as they wait for ambulances and medical attention. Eli’s vision is to bring this life-saving model across the world. In 2015, Beer expanded internationally with the establishment of branches in South America and other countries, including “United Rescue” in Jersey City, USA, where the response time was reduced to just two minutes and thirty-five seconds. Episode Chapters (0:00) intro (1:04) Hatzalah’s reputation for speed (4:48) Hatzalah’s volunteer EMTs and ambucycles (5:50) Entrepreneurism at Hatzalah (8:09) Chutzpah (14:15) Hatzalah’s recruitment (18:31) Volunteers from all walks of life (22:51) Having COVID changed Eli’s perspective (26:00) operating around the world amid antisemitism (28:06) goodbye For video episodes, watch on www.youtube.com/@therudermanfamilyfoundation Stay in touch: X: @JayRuderman | @RudermanFdn LinkedIn: Jay Ruderman | Ruderman Family Foundation Instagram: All About Change Podcast | Ruderman Family Foundation To learn more about the podcast, visit https://allaboutchangepodcast.com/ Looking for more insights into the world of activism? Be sure to check out Jay’s brand new book, Find Your Fight , in which Jay teaches the next generation of activists and advocates how to step up and bring about lasting change. You can find Find Your Fight wherever you buy your books, and you can learn more about it at www.jayruderman.com .…

SSONext

Beranda serial•Feed

Examining simplification, standardization & centralization to create value.

110 episode

#Business #Ashley Graizevsky #Seth Adler #Futureofwork #Talent #Sharedservices #SSON

SSONext

updated 7 hari yang lalu

Beranda serial•Feed

Examining simplification, standardization & centralization to create value.

110 episode

#Business #Ashley Graizevsky #Seth Adler #Futureofwork #Talent #Sharedservices #SSON

Tất cả các tập

1
Exploring GBS Careers: Part Two 19:46

7 hari yang lalu19:46

19:46

This episode is the 2nd in our careers focused series, recorded on-site at Shared Services & Outsourcing Week America, SSON’s largest event. The event bought together over 1100 participants, 100 exhibitors and 200 thought leaders. I took the opportunity to interview some of the shared services leaders onsite about their career-paths. In this episode, we are featuring Adam Holmes, SVP Head of Strategic Operations and Global Communications, Publicis Re:Sources and Carolina Okrongli, Chief of Staff, Nokia Business Services. As a sidenote, both these interviews were recorded onsite at our flagship summit Shared Services & Outsourcing Week North America, so there may be some slight background noise! If you have any feedback, someone you want to nominate to be profiled or a topic you would love me to cover then please add me on LinkedIn or email me at sally.fletcher@ssonetwork.com And of course if you like what you hear then please check out the agenda for our next Shared Services & Outsourcing Week North America in September and our Finance Transformation Virtual Summit, 10-11 June. Adam Holmes will be speaking at the Finance Transformation event on the topic of Making Change Count: Why the Majority of Your Memos Fail and How to Achieve True Stakeholder Engagement! so be sure to tune in!…

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Exploring GBS Careers: Part One 16:39

22 hari yang lalu16:39

16:39

Last month I was lucky enough to go to Shared Services & Outsourcing Week America, SSON’s largest event attracting over 1100 participants, 100 exhibitors and 200 thought leaders. I took the opportunity to interview some of the shared services leaders onsite about their career-paths. Over the next few weeks we will be releasing several episodes profiling shared services professionals with different career paths, to hopefully inspire you and demonstrate what a shared services career is all about. On today’s podcast we’re featuring Kendra Lovitt, Director of Relationship Management and Governance, McKesson GBS and Kiran Mann, CEO, Brar’s. They’ll be giving insight into what their job entails and the skills you need to hone to work successfully in their roles. If you have any feedback, someone you want to nominate to be profiled or a topic you would love me to cover then please add me on LinkedIn or email me at sally.fletcher@ssonetwork.com . And of course if you like what you hear and you want to be part of our next Shared Services Week, then the links are below: Shared Services & Outsourcing Week North America. Shared Services & Outsourcing Week Europe.…

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Taking Your Organization from Cost to Profit Center in 2025 16:24

13 weeks yang lalu16:24

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The shared services model has typically been one of cost-savings, with organizations saving millions of dollars by offshoring work to low-cost locations. However, as the model has become more mature, creating dramatic cost-savings becomes more difficult – as the changes that produce results (such as standardization and centralization) have already been done. At the same time, many organizations are looking to their shared service centre to provide additional value, this can come through data-backed insights, taking on new-services or driving revenue – which is what we are going to talk about in this episode of the podcast! Joining SSON on the podcast is Priyanka Grover, Go to market lead for Recievables Automation at FIS. Priyanka will share her insight into how you can drive revenue, combat fraud and enable cost-savings via AI and process improvement. For more great content from FIS see below: Podcast: Future of O2C Trends & Insights Whitepaper: The Definitive Guide to Choosing Customer to Cash Software Market Report: Future of O2C Insights & Trends…

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The Top GBS Trends For 2025! 45:24

17 weeks yang lalu45:24

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As we head into 2025, the business world is transforming at lightning speed—we’re seeing new evolutions in the world of AI almost weekly, there is a huge and much needed focus on sustainability, a push for automation, and naturally, there is an incredibly dynamic political and economic environment, all which have an impact on GBS. They say forewarned is forearmed so in today’s episode, we’ll break down the Top Global Business Services Trends you need to watch to stay ahead of the curve. In order to help me explore the innovations, challenges, and opportunities shaping 2025, we invited Chazey Partners to be part of the episode. Joining me from Chazey are Phil Searle, CEO and Co-Founder, Lee Coulter, Chief Transformation Officer, Esteban Carrill, Executive Director, LATAM and Tim O'Donnell, SVP and CRO. Throughout the episode we reference Chazey’s report Transformation in the Age of AI, which you can download here.…

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Workforce Analytics & the Future of Outsourcing 27:15

31 weeks yang lalu27:15

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Did you know that, according to SSON's State of the Industry Report 2024, over half of the SSO/GBS leverage outsourcing? However, the nuanced landscape of outsourcing can make talent management all the more difficult. So, in this week's episode, we delve into the critical talent management decisions shared services leaders face. We're joined by Brad Killinger, CEO of Sapience Analytics, who discusses the importance of leveraging analytics to thrive amidst today's macro talent challenges, and the transformative power of workforce analytics. If you enjoy this episode, please join us for our webinar with Bradley on how to Level Up Your SSO/GBS with the Power of Workforce Analytics.…

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Future of Order to Cash Trends & Insights 18:44

33 weeks yang lalu18:44

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In this week’s episode we delve into the future of order to cash and the trends you should be looking out for in the next 12 months. We’re joined by Keith Cowart, Global Market Owner, Automated Finance at FIS, who gives his expert advice on improving order-to-cash processes. This includes how to create a consumer-like experience, assessing customer-risk, artificial intelligence, and payments. Listen now for a short, snappy update on the O2C trends you need to be aware of. If you enjoy this episode, please join us for our webinar with Keith on Modernizing the Office of the CFO Through Finance Automation. You can also download the following whitepaper The Definitive Guide to Choosing Customer-to-Cash Software in 2025…

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A Quick, Practical Guide To IRS Modernization 31:06

42 weeks yang lalu31:06

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In this week's episode SSON talks to Wendy Walker, Solution Principal of Tax Information Reporting at Sovos, about IRS Modernization. Wendy unravells the always complicated world of tax and breaks down exactly what the latest IRS Modernization involves, how it will impact data protection and security, and the steps organizations should take to prepare for these changes. In the episode we reference the following e-Book and webinar which are great companions for this episode. See the links below to download and register. The IRS Modernization eBook Webinar: IRS Business Systems Modernization: Preparing Your Organization for Reporting Changes…

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Revolutionizing Employee Engagement through Digital Tools With foodpanda 20:16

44 weeks yang lalu20:16

20:16

This week we're talking to Jonathan Tam, Head of APAC People Services, foodpanda. Jonathan is an experienced People Leader with more than 20 years in Operations and Project Management. He has supported areas across Customer Service, Information Technology, Banking and Finance, and Human Resource Delivery. Jonathan will be speaking at SSON’s SSOW Philippines event which takes place on August 6-9 in Manila. Ahead of his session, we invited him to join us on the podcast to talk all things people. Jonathan will be speaking on the topic of – Employee Experience at Shared Services & Outsourcing Week Philippines . Listeners to SSO Next can access 10% off the ticket price for the event by quoting the code TENOFF when they book. Reach out to sally.fletcher@iqpc.de for more details.…

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Top 10 Take-Aways From SSOW Europe 2024 21:34

46 weeks yang lalu21:34

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Last month, SSON ran one of their most successful Shared Services & Outsourcing Week Europe’s ever! Over 900 shared services and outsourcing professionals joined together in sunny Lisbon to discuss everything from Generative AI to change management to process intelligence. In order to give you a flavour of the trends discussed, we asked 10 speakers for their top take-away from the conference. SSON’s next European event is held in London on the 14-16 October, with an incredible key-note, Lord Sebastian Coe of Olympics fame! Listeners to SSON Next can get 10% discount of the ticket price for this event by quoting the code SSONEXT10 when you register. You can check the website or email me at sally.fletcher@iqpc.de for more details. SSOW London…

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Executive Series: Top Tips for Setting Up a Brand New GBS With Sanofi 25:37

50 weeks yang lalu25:37

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This week we spoke with Karan R Bhatia, Head of GBS Asia Hub, Sanofi Consumer Healthcare. Sanofi recently set up a global business service center in Kuala Lumpur, Malaysia, which was a great success and able to grow quickly. In this episode Karan talks us through why Sanofi chose to set up in Malaysia, the challenges they overcame and how Karan’s own entrepreneurial spirit has been crucial in bringing innovation to the GBS. Karan will be speaking at Shared Services & Outsourcing Week Malaysia which is taking place on June 10-13 in KL. Listeners to SSO Next are able to access discounts the ticket price for the event by quoting SSONext when they register https://www.ssonetwork.com/events-ssomalaysia…

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AI in Action: L’Oréal’s Journey 15:04

1 year yang lalu15:04

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There are hundreds of stories of the benefits and opportunities that lie within AI, but when it comes to practical, real-life use-cases, the list gets smaller very quickly. That’s why we were delighted to interview Jannette Perez, AVP Finance, L’Oréal and Nathanael L’Heureux, Chief Solutions Ambassador, Oversight, about L’Oréal’s recent AI implementation. In this episode our interviewees break-down their recent presentation at Shared Services & Outsourcing Week, giving the drivers, outcomes, and challenges of how they’re using AI within their travel & expense process. You can find out more about Oversight here.…

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Insight from Onsite: SSOW Orlando 17:30

1 year yang lalu17:30

17:30

This week’s episode provides something a bit different, a glimpse into SSON’s largest event Shared Services & Outsourcing Week North America. The event, which ran at the end of March, attracted over 150 speakers and 1000 attendees. For those of you who weren’t able to make it, we wanted to provide a sneak peek and some of the key takeaways from onsite. Note: Listeners to SSO Next are entitled to discounts of the ticket price for selected in-person events around the world by quoting the code SSO Next when they register. Details of upcoming events can be found here.…

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The Executive Series: The World’s Best GBS With Dr. Turan Sahin, CEO, Allianz Services 16:44

1 year yang lalu16:44

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Last month, at SSON’s flagship event in Orlando, Allianz Services received the award for the World’s Best GBS. The award, which is hosted by SSON Research & Analytics, aims to identify a Global Business Services that represents "the world's best" based on contributing core value to the business in terms of cash, impact on working capital, margin and market growth. This shifts the focus from transactional efficiency, which defined shared services in the past, to supporting business success in a far more strategic way. In this conversation, we discuss with Turan, Allianz’s transformation in the space of process mining, customer experience and talent development, that led to them winning this award. We also get a sneak peek into the keynote presentation Turan delivered onsite in Orlando, “Redefining GBS in the Next 10 Years.” If you enjoy the podcast please do sign up for our webinar on the World’s Best GBS 2024: Winner Spotlight & Interview…

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The Executive Series: Recruiting & Keeping The Best Talent In GBS at Commerz Global Service Solutions 29:28

1 year yang lalu29:28

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Digital workflows are replacing paper-based processes, streamlining operations and improving efficiency. This trend is driving SSO/GBS to equip their workforce with the necessary digital skills to operate and excel in the new technology-driven ecosystem. As a result, talent capabilities are under the spotlight, with organizations focused on upskilling and reskilling employees, developing new talent models, and embracing flexible work arrangements to attract and retain the really key talent they so desperately need to meet their objectives. One GBS who is doing a particularly good job here is Commerz Global Service Solutions (a subsidiary of Commerzbank AG). That’s why we invited Arne Graeber their CEO to talk to us about his talent strategy. This podcast is in conjunction with Shared Services & Outsourcing Week Malaysia . Mr Graeber is speaking at the event, which is held in Kuala Lumpur on June 10-13, on the topic of Creating a High Performance Culture at Commerz Global Service Solutions. Listeners of the SSO Next podcast can access discounts off the ticket price for SSOW Malaysia: Promotion: 15% off 3 Delegate Passes Promo period: 15 April 2024 – 3 May 2024 Promo code: MY15OFF Enquiries to sally.fletcher@iqpc.de…

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Exploring the Role of GCCs in Talent Development and Value Creation 22:23

1 year yang lalu22:23

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In this episode, Sally Fletcher, Head of SSON Digital, speaks to Akhilesh Kohli, GBS APAC Head, Philips, about the pivotal role played by Global Capability Centers (GCCs) in nurturing talent and fostering future value creation. Upskilling and ongoing learning are areas that Philips GBS has long prioritized. They also aim to fuel innovation through cross-functional collaboration and equipping their talent with emerging technologies. All with an eye to the future and ensuring they’re prepared for whatever comes their way. Akhilesh is a keynote speaker at Shared Services & Outsourcing Week India . Listeners to the SSON Next Podcast can access a Buy2Get1Free promotion for the event, on the 4-day pass only, valid till 5 April 2024. Promo code: BUY2FREE1…

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Cost is Back! Quick-Wins & New Strategies for Cost Saving 32:00

1 year yang lalu32:00

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Cost saving has always been an absolute fundamental for shared services, however in the last few years, cost as a theme has slipped into the background, being overshadowed by a drive for value. This is all about to change. Cost as a focus is back, in a big way. With an age-old topic such as cost-savings, it’s important to re-examine best practices and make sure you’re still ticking off all the obvious opportunities. However, with AI tools becoming cheaper and new techniques being developed in areas such as digital transformation and process improvement there may also be new opportunities to drive down costs and impress your CFO. In this episode Phil Searle CEO and Founder, Chazey Partners, and Lee Coulter, Global Head of Transformation, Chazey Partners discuss their top tips for cost savings. Including supply-chain transformation, investing in the right technology and the areas that will make an impact today! If you enjoy this podcast – you can catch the Chazey Partners workshop at SSO Week North America , which is focused on Unleashing the Force of Digital Transformation for Autonomous Operations.…

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5 Trends Set To Transform Accounts Receivable 23:36

1 year yang lalu23:36

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In SSON’s most recent state of the industry report, we found that 63% of shared services are providing Order to Cash services to their enterprise! So we wanted to provide some advice and best practice in this area. That’s why this week on the podcast we invited Keith Cowart, from FIS to talk about what he sees as the trends set to transform AR. Some of these trends are risks to consider and some are very much opportunities, but all will make your accounts receivable team more powerful, robust and ready for whatever life throws at them. To hear more on the topic of AR excellence, register for our webinar on March 21st focused on Accelerating Cash Flow & Reducing Risk with AI https://www.ssonetwork.com/finance-accounting/webinars/accelerating-cash-flow-reducing-risk-with-ai…

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The Executive Series: Eckard Eberle, CEO, Siemens GBS on Generative AI 30:18

1 year yang lalu30:18

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Welcome back to a brand-new season of SSO Next. This season we’re talking to GBS C-Suite and global leaders about topics dear to their heart. Opening the series is Eckard Eberle, CEO, Siemens Global Business Services. Consistently one of the most innovative GBS’s in the world, Siemens are known for being at the forefront of digitalization and are one of the few to have applied Generative AI widely to their GBS. In this episode, Eberle talks us through how Siemens have applied Gen AI in their customer service and employee experience activities, giving his advice and vision for those wanting to tackle something similar.…

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The Big Shared Services Trends For 2024! 30:34

1 year yang lalu30:34

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So, we’ve reached the time of year where we start looking forward to 2024, and examining how we spend our time, where our priorities should lie and what we’re aiming to change and achieve for the year ahead. This can be in terms of career goals or goals for your business. In order to kick start that conversation and provide some inspiration we invited Phil Searle, Founder of Chazey Partners, back on the podcast – Phil shares what he thinks are key trends and themes we should be focusing on for the year ahead. You can find out more about Chazey Partners here. Note: All listeners to SSO Next are eligible for 20% of the cost of the ticket price for select live SSON events. The next up is our SSO Week 2024. To find out more message me, Sally Fletcher on LinkedIn or check out our event website.…

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How To Embrace A "We Are All Digital" Ethos Through Citizen Developers & Low-Code Solutions 19:05

1 year yang lalu19:05

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In this week’s episode we talk to Cristina Duta, Director Intelligent Automation, Global Business Services, Aecom, about the topic of How To Embrace A “We Are All Digital” Ethos Through Citizen Developers & Low-Code Solutions. We discuss how, in 2023, the boundaries between IT and the business are rapidly diminishing. The truth is that now “we are all digital!.” The growth of low code/ no-code technology, increase in digitally skilled employees and use of technology in our personal lives, means that oftentimes your workforce are capable of supporting digitization in a much bigger way than before. This session discusses how to embrace a “we are all digital” concept throughout your workforce and what it can lead to.…

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Revisiting the Top 5 Shared Services and GBS Trends From 2023 22:24

1 year yang lalu22:24

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Each year SSON run our Shared Services and GBS State of the Industry Survey. The survey provides crucial benchmarks on everything from people strategy to intelligent automation to what's driving shared services today. In this episode, SSON Research & Analytics, Chief Analyst, Barbara Hodge sits down with Tom Bangemann, Head of Data Development and Insight, to share their top 5 take-aways from last year's report and what to look for in the next. To take part in the 2024 survey click here https://www.surveymonkey.com/r/38ZFDZ6 Listeners of SSO Next can now get 20% of the ticket price for selected live events across the Americas, by quoting the code SSONEXT when you register or speak with one of our reps. For more details or to take advantage of this offer message Sally Fletcher on LinkedIn or by email at sally.fletcher@ssonetwork.com or visit our event website https://www.ssonetwork.com/events-shared-services-week…

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Exploring The Vast Potential Of GBS With Herbalife 31:48

2 years yang lalu31:48

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This week Phil Searle, CEO and Chief Transformation Officer, Chazey Partners returns to the podcast along with Neil Spiers, SVP Global Business Services, Herbalife. In this conversation, the two dive into their lengthy partnership shedding light on “the art of the possible” in GBS. This includes, how Herbalife are now playing an increasingly strategic role in supporting the achievement of business goals and transformation agendas. In the podcast we cover their service management framework, project governance structure and progress with Intelligent Automation. Note: Listeners to SSO Next can get 20% of the ticket price for upcoming live events by quoting the code SSONEXT (this applies only to selected events, gold and platinum tier packages). Catch Chazey Partners at IA Week, in Atlanta https://www.ssonetwork.com/events-intelligent-automation-event Or visit their website https://chazeypartners.com…

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Visibly Productive & Highly Influential: How AI is Reshaping Finance Roles 23:16

2 years yang lalu23:16

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In this episode we'll be talking about introducing Artificial Intelligence into the audit function. And about how this concept is about enhancement of human skill not its displacement. Machine learning isn’t mimicry of human intelligence. It teaches machines to perform tasks and then to progressively improve their performance. When we use AI and ML in the finance function we can expect speed, inexhaustible functionality, and constantly evolving improvements in data insights. Helping to ultimately make the finance function more visibly productive today and more influential tomorrow. I hope you enjoy this conversartion. To hear more from Oversight, register for our AP Automation Digital Summit which takes place 1-2 November, online. https://www.ssonetwork.com/events-ap-automation-november…

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Demystifying Generative AI & Exploring Practical Uses 32:36

2 years yang lalu32:36

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This week we're delighted to bring you an exclusive look at one of our top sessions from last month's online event, the Intelligent Automation World Series. In the session we spoke to Shail Khiyara, CEO, VOCAL , Amol Rajamane, Global Digital Automation Technology Leader, DuPont and Melanie Dunbeck, Automation Strategy & Enablement Lead, Kelly Services, about their vision and experience with Generative AI. As mentioned in the intro, if you are interested in the Generative AI bootcamps that SSON is running for the Finance & Accounting and HR functions, then you can view the agenda here https://www.ssonetwork.com/events-shared-services-week/agenda/day-one or enquire at sally.fletcher@ssonetwork.com .…

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GBS Careers Corner: Leigh Nicholson on GBS and The Art of the Possible 31:03

2 years yang lalu31:03

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This week's episode sees the return of our popular GBS Careers Corner series, where Leigh Nicholson, Strategic Solutions Lead, Takeda Business Solutions, talks us through his career journey from consultancy to Global business services. We discuss the incredible possibilities that can be achieved within the GBS model, the skills new shared services professionals need to develop in other to further their careers and the importance of stakeholder management. We also discuss the many and varied paths someone can take within a shared services career, and what that can lead to. If you enjoy this episode you can also catch Leigh and the team at SSO Europe Autumn in October, in London https://www.ssonetwork.com/events-sharedservicesautumn…

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How To Achieve Award Winning Customer Centricity In Your GBS 24:15

2 years yang lalu24:15

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In this week's episode I interview Harsh Vasavada, Operations Leader (Americas) at Corning. Harsh led the team which were responsible for winning the Award for Customer Centricity at the SSON Impact Awards this year in March. In this podcast, we talk through the project, how Harsh got the buy-in, tracked results and how a focus on CX ultimately enabled the GBS to grow and take on more value-adding roles. If you're interested in applying for next year's awards, they are part of our flagship event SSOW North America, so keep an eye on the site for more details: https://www.ssonetwork.com/events-shared-services-week…

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AI Unleashed: Transforming Global Business Services With Generative AI 26:13

2 years yang lalu26:13

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Generative AI has been the buzzword on everyone’s lips for the last few months, but as with any new solution, the more it’s talked about the more the conversation is diluted and the more difficult it becomes to distinguish fact from fiction, marketing spiel from the reality and so on. In this discussion SSON talks to Phil Searle, CEO, Chazey Partners about the opportunities Generative AI can provide for GBS, the risk factors people need to take into account, the processes that are most suited and how Gen AI fits into the solutions catalogue. To find out more about Chazey you can visit their website https://chazeypartners.com…

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Achieving Data Integrity Through Hyperautomation 23:10

2 years yang lalu23:10

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SUMMER BONUS EPISODE! We're delighted to be able to bring you a fabulous bonus episode of SSO Next with Precisely. In this episode I talk to Tim Fujita-Yuhas, VP Product Management at Precisely, about data integrity (and how to get the accurate, consistent and contextualized data you need to make confident business decisions). We discuss how to get better data governance, fostering a data driven culture, master data management and how to use automation to assist throughout. If you enjoy this episode you can also join Precisely's webinar on the 26th July focused on "The Truth (And Myth) Behind Artificial Intelligence and Data Integrity," register here https://www.ssonetwork.com/intelligent-automation/webinars/the-truth-and-myth-behind-artificial-intelligence-and-data-integrity…

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Live from Lisbon: Insight from Onsite SSOW Europe Part 2 38:18

2 years yang lalu38:18

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Last episode we shared a number of interviews gathered onsite at SSO Week Europe in Lisbon. This week is part 2, and I'll be speaking with representatives from Apex Analytix, Infosys, Fresinius Kabi, Experian, SSON Research & Analytics, Datamatics and Kone. We discuss the commercialization of GBS, infusing purpose into the everyday, ERP transformation, data integrity and supplier relationship management. If you were unable to attend our Lisbon event you can register here for our virtual summit https://www.ssonetwork.com/events-sso-digital-week-europe…

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Live from Lisbon: Insight from Onsite SSOW Europe 29:10

2 years yang lalu29:10

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I was lucky enough to be onsite at SSOW Europe in Lisbon, Portugal last week. So I took the opportunity to speak to our sponsors, speakers and delegates about what they learnt. Key points discussed included: purpose, employee experience, digital business services, capabailities as a service and change management. This episode is part one and part two comes out next week. If you were unable to attend in Lisbon, then don't worry. You can register for our online edition here https://www.ssonetwork.com/events-sso-digital-week-europe which takes place in June.…

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GBS Careers Corner: Deborah Kops on which roles are hot and how to choose a GBS organization 27:28

2 years yang lalu27:28

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In this episode of GBS careers corner I talk to industry legend Deborah Kops. She's the founder or global business services consultancy Sourcing Change, an advisor in private equity the founder of the BPO Liberty Source and most recently she's focused on the crucial factor of talent. Deborah has a unique perspective on the global business, shared services and outsourcing industry, having served in provider, buyer, business founder, board and advisory roles. In this conversation she shares her invaluble insight on the capabilities needed to be a shared services leader, how to choose the right GBS organization to further your career, when to switch careers and how to build your leadership brand.…

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Making HR a Strategic Value Driver with Connected Processes 24:29

2 years yang lalu24:29

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SSON R&A reports that the three top priorities for shared services and GBS for impacting the overall workforce are driving headcount optimization, driving better integration and utilization of technology and driving enhanced performance. On today’s episode we’ll be looking at How Connected HR processes and Insights can be the key to talent strategy and organizational growth. Discussion will include: The key digital transformations HR need to prioritize in order to deliver a modern HR experience to employees How HR is well-positioned to provide strategic insight into opportunities for business growth Ways the employee experience from Hire-to-Retire can be better streamlined…

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Employee Relations: An Opportunity for HR Services? 21:27

2 years yang lalu21:27

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As shared services continue to expand their scope of work, we see tremendous opportunities for HR services to integrate activities like employee relations. SSON Research & Analytics data confirms 17% of shared services plan to bring ER into scope this year. To better understand the pros and cons, Barbara Hodge, Global Editor at SSON asks Simon Brown, HR services expert, to explain……

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The Role of Human Administrators in the Future of Work 30:55

2 years yang lalu30:55

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As the workforce evolves from a static, in-office, 9-5 placement to a more global, digitally enabled and flexible environment, the work done by humans isn’t defined by their location or physical presence in the office. Sponsored by Brickwork, this episode of SSONext discusses how human-driven administration has been a previously untapped well for talent and business resilience. Joined by Sangeeta Kulkarni, the founder and CEO of Brickwork, we discuss: The rising need for talent that is flexible and intuitive in a rapidly digitizing world How virtual administrative assistant can fill talent gaps in a competitive landscape The unique value human administrative assistants bring to the table…

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What Does it Take to be the Best of the Best? 26:50

2 years yang lalu26:50

26:50

Hear from the Best GBS and The Best Service Provider Impact Award Winners SSON's Impact Awards represent the highest level of recognition for the impact shared services have on enterprise. The awards are open to shared services and GBS globally, with winners announced at SSON's flagship events. Impact Award winners represent shared services operating at the peak of their performance, and demonstrating leading practices. At SSOW Orlando, Tesco Business Services took home the Impact Award for World's Best GBS, and Capgemini for Best Service provider. In this episode, hear from two award winning companies on what it takes to be the best of the best. This episode covers: The winning ingredients for high-value service delivery What it takes to mature a service center The importance of continuous improvement as a culture and strategy for change…

SSONext

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Live from SSOW Orlando: The Insight Onsite 30:28

2 years yang lalu30:28

30:28

In a special episode of SSONext, we sit down with a few of the solutions providers of SSOW Orlando to discuss key insights from senior executives. Conversations covered some of the most pertinent topics of the event, including: Key takeaways from the Environmental Social Governance boardroom Top Insights into corporate spending trends and risk in 2023 and the power of analytics and AI to identify and navigate risk How AI is delivering the Future of Work and how it defines itself from automation Trends in the Future of Finance, from new skillsets, emerging tech and AP error detection and prevention Drilling down into the critical role process management will play in the modern shared service organization…

SSONext

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GBS Careers Corner: Kai-Eberhard Lueg on the importance of dynamic capability and work-life balance in GBS 23:59

2 years yang lalu23:59

23:59

Kai Eberhard Lueg is the Chief Operating Officer, Global Business Services, Siemens AG. He has vast international experience in the Siemens Shared Services environment in various leading positions such as Head of Business Process Shared Services and Finance Shared Services as well as CFO of Global Shared Services. Siemens Global. Prior to these engagements, he was acting as global CFO of the Siemens Wind Power Division. He has been a long term supporter of SSON where he has generously shared Siemens GBS story of cutting-edge digital transformation and end-to-end process excellence. In 2022, for the 6th year running - Siemens GBS made the list of SSON’s top 20 most admired Shared Services Operations. In this conversation, Kai shares: How Siemens GBS have gone beyond traditional services to take on technical activities such as Engineering The importance of demonstrating integrity and work-life balance during a GBS job interview The wealth of opportunity a career in GBS and Siemens has to offer…

SSONext

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The Role of CX in O2C 28:10

2 years yang lalu28:10

28:10

SSON Research & Analytics reports that Order-to-Cash is the second most popular service provided by 66% of surveyed SSON members. With the present focus on process transformation and the rise in consideration for the customer – two topics that were certainly front and center at the recent SSOW Orlando event – O2C is posed to be the next site of customer-centric service delivery. In conversation with three senior leaders from Sidetrade, this episode covers: The emergence of a 'secondary' customer; the government tax collection agencies, and how that affects Time to Invoice and Customer Experience Leveraging AI and prescriptive analytics for better collection outcomes The relationship between the customer and cash applications…

SSONext

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Live from SSOW Orlando: An SSONext Special Part 1 12:56

2 years yang lalu12:56

12:56

It's been an exciting couple of days at SSOW Orlando 2023! I sat down with Barbara Hodge, Global Editor of SSON to discuss our key learnings onsite and the magic of a live event.

SSONext

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GBS Careers Corner: Edoardo Peniche on growing through mistakes and working abroad 32:01

2 years yang lalu32:01

32:01

In this episode of GBS Careers Corner we talk to Edoardo Peniche, VP GBS at Aptiv. Edoardo is a master shared services leader with extensive global experience establishing world-class operations. He led critical initiatives that included design, implementation, development and transformation of multiple Global Shared Service Centers since 1996, establishing operations in Mexico, Costa Rica, USA, Bulgaria, Hungary, Poland, China, India, Philippines and Egypt. In this episode Edoardo delves into his 27 year long GBS career honing in on: The importance of making mistakes and making your team a safe place to fail, innovate and come back stronger How leaving his home country, Mexico and getting international experience transformed his career trajectory and shaped him as a leader How GBS can be a multi-faceted career option allowing you to explore finance, customer experience, sales, marketing and much more!…

SSONext

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Placing people first in an organization’s culture 26:07

2 years yang lalu26:07

26:07

Christy has been with Mastercard for 7 years. In her current role as Director of Engagement and Communications for Mastercard’s shared services group, she leads a customized framework aimed to optimize the employee experience, and ultimately the customer experience. In the last year, phrases like quiet quitting, burnout and disengagement have become all too common in discussions around workforce productivity. With this in mind, SSONext sat down with Christy to probe a little deeper into what a people-centric culture looks like in practice. Key Areas Covered Include: Defining and measuring nebulous terms like employee engagement What does a healthy workforce look like? How the modern workplace needs to change in order to prevent disengagement…

SSONext

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GBS Careers Corner: Frank Schüler on generating pride, resilience and belonging in your shared service centre 16:48

2 years yang lalu16:48

16:48

In this episode of GBS Careers Corner we are joined by Dr Frank Schühler. Frank is the Managing Director for DHL Global Forwarding‘s, Global Service Center which was recently named one of the top 20 most admired SSOs by SSON Research and Analytics. The shared services organization operates with 4600 employees located in Bogota, Mumbai, Chennai, Chengdu and Manila augmented by many bots operated by a Virtual Delivery Center based in Chennai. He has a wealth of experience in leadership, digital transformation and finance. In this episode we discuss Frank's career path from military service to Global GBS Lead, focusing in on his advice on: Gaining international experience Use shared services reputation as an underdog to generate pride, energy, belonging and comradeship within your team Translating technology into tangible business benefits…

SSONext

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Spotlighting Egypt as an Opportune Location for BPO 20:56

2 years yang lalu20:56

20:56

Egypt is a rapidly growing economy and labor market, with key skills in the IT and outsourcing industry. In this episode of SSONext we welcome to the podcast Ricardo Langwieder, the Regional Lead for Middle East and Africa at Alorica. Ricardo has over 20 years of international corporate and entrepreneurial experience. He’s lived and worked in Europe, South America, the US, Asia, and he has worked in the MENA region just shy of ten years, making him the perfect person to probe deeper into how Egypt compares on the global stage. In this episode we spoke about: What makes Egypt such a competitive location for outsourcing The partnerships and infrastructure the government has built to promote ease of business The fast-growing and highly educated workforce whose skillsets compliment many of the services provided by BPOs…

SSONext

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GBS Careers Corner: Dennis Lui on the power of collaboration to empower and upskill employees 34:02

2 years yang lalu34:02

34:02

In this episode of GBS Careers Corner we welcome to the podcast Dennis Lui, Chief Executive of VITAL Shared Services. VITAL is the shared services arm of the Singapore Public Service. It serves over 100,000 public officers today across 100 Ministries, Departments, Organs of State and Statutory Boards in the areas of finance, human resources and procurement. It has become an award winning hub for innovation and a fantastic example of creative technology use which has been showcased at events worldwide. In this episode we spoke about: Collaborating with tech vendors and educational institutions to provide top level training which will enthuse your staff and give them purpose The three skills a shared services leader must develop Using RPA and low-code technology to empower employees and give them powers of creation…

SSONext

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GBS Careers Corner: Paul Bryanhill on keeping a learning mindset and reverse mentoring 35:26

2 years yang lalu35:26

35:26

In this episode of GBS Careers Corner, Sally Fletcher talks to Paul Bryanhill. Until recently Paul acted as the VP, Finance Operations at NBC Universal. He has over 30 years of experience in shared services and finance roles where he has been responsible for design, establishment and operating both captive and outsourced services. He now spends his time mentoring to help support and develop careers for future shared services leaders. In this episode Paul shares with us the highs and lows of his illustrious career in shared services, honing in on topics such as: How to demonstrate your vision and ideas to your manager The importance of keeping a learning mindset throughout your career Mentoring and reverse mentoring, the benefits of taking feedback from unexpected sources When to switch jobs and companies and how to pick the right one…

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