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Expert Analysis: AI’s Role in Revolutionising Contact Centres
Manage episode 399699182 series 3403792
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It’s a special AI-focused episode of Talk Time! We take another look at some of the interesting perspectives and future predictions from industry experts we’ve been lucky to have on the show, including Adrian Swinscoe, James Revell, Chris Rainsforth and Marianne Rutz. We also share new insights from our experienced leadership team at MaxContact including CEO Ben Booth and VP of Engineering Matthew Yates.
You'll hear strategies for enhancing contact centre efficiency with AI, how to leverage AI for impactful communication and sales success, the keys to successful AI integration, how to empower contact centre agents for a tech-driven experience, and the future of AI-driven data insights and decision-making.
To learn more about MaxContact, and how our customer engagement software helps improve efficiency, drive revenue, and strengthen customer connections, click here: https://www.maxcontact.com
Episode resources
Episode resources
- Adrian Swinscoe’s Website
- Adrian Swinscoe on LinkedIn
- Punk CX Book
- Punk CX Podcast
- Matthew Yates on LinkedIn
- BT Website
- Chris Rainsforth on LinkedIn
- The Forum Website
- Marianne Rutz’s Website
- Marianne Rutz on LinkedIn
- The Operational Excellence Show
- Ethical Maintenance Website
- Ben Booth on LinkedIn
- MaxContact Website
- James Revell on LinkedIn
- Whistl UK Website
- Sean McIver on LinkedIn
If you enjoyed this episode, then please either:
- Subscribe, rate, and review on Apple Podcasts
- Follow on Spotify
- This page shows how to follow, rate and review the show on the major platforms.
Talk Time with MaxContact is handcrafted by our friends over at: fame.so
Previous guests include: Adrian Swinscoe, Punk CX podcast host and author of How to Wow and Punk CX, Chris Rainsforth, Director of The Forum, and James Vukashin, National Director of Contact Centres at Veezu.
Previous guests include: Adrian Swinscoe, Punk CX podcast host and author of How to Wow and Punk CX, Chris Rainsforth, Director of The Forum, and James Vukashin, National Director of Contact Centres at Veezu.
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