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54. A Win for Everybody: Talking Customer Success with Ernst & Young
Manage episode 366873305 series 3416195
Konten disediakan oleh Vanessa Lucero and Services Industry Association. Semua konten podcast termasuk episode, grafik, dan deskripsi podcast diunggah dan disediakan langsung oleh Vanessa Lucero and Services Industry Association atau mitra platform podcast mereka. Jika Anda yakin seseorang menggunakan karya berhak cipta Anda tanpa izin, Anda dapat mengikuti proses yang diuraikan di sini https://id.player.fm/legal.
Edwina Fitzmaurice, Chief Customer Success Officer at Ernst & Young, gives some insight into effective customer success at a services company. They discuss the human side of customer success, as well as:
- How AI is impacting the tech industry.
- How to monetize customer success.
- What to look for in customer success talent.
- How to create a better B2B customer experience.
- How a chief customer success officer defines success.
- Why diversity is important in customer success.
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