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57. Looking to the Future: Professional Services at Salesforce
Manage episode 373369496 series 3416195
Konten disediakan oleh Vanessa Lucero and Services Industry Association. Semua konten podcast termasuk episode, grafik, dan deskripsi podcast diunggah dan disediakan langsung oleh Vanessa Lucero and Services Industry Association atau mitra platform podcast mereka. Jika Anda yakin seseorang menggunakan karya berhak cipta Anda tanpa izin, Anda dapat mengikuti proses yang diuraikan di sini https://id.player.fm/legal.
Shally Stanley, SVP of Global Delivery at Salesforce, joins us on TECHtonic to discuss the future of the professional services function within technology providers. In this episode, we cover topics such as:
- How companies are breaking down silos between professional services, customer success, and support
- KPIs and future metrics for success in professional services
- How companies are pricing and packaging professional services offers
- The impact of AI and data on consulting and professional services
- The market’s current demand for customized offers
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