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Trends and Marketplace Shifts Driving Innovation in the AI-Enabled Self-Checkout Experience With Jack Hogan
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In this episode of Telaid Tech Connect, we’re speaking with Jack Hogan, who unpacks some of the key drivers of the adoption of AI-enabled self-checkout solutions like Mashgin. He explores benefits to shoppers and keys to a successful deployment.
IN THIS EPISODE:
- [1:35] What inspired the founders of Mashgin to create this self-checkout/computer vision technology?
- [3:10] What changes in consumer behavior or marketplace trends are driving the need behind this solution?
- [4:12] What challenges are industries experiencing that are driving adoption?
- [6:10] What is an example of Mashgin implementation: what challenges were the business trying to overcome and how was the solution deployed and what were some of the challenges along the way?
- [8:55] When you look at a successful deployment, what are some critical success factors?
- [10:35] What do the next 5 years look like for this type of technology?
KEY TAKEAWAYS:
- Mashgin is the world’s fastest self-checkout and computer vision solution, speeding transaction times to under ten seconds.
- Some of the key drivers of the adoption of this technology include consumers not wanting to wait. Lines are also getting worse due to labor shortages. Post-pandemic shoppers are visiting smaller locations to quickly grab a couple of items rather than making major trips to the grocery store.
- A very attractive user for this type of solution is the habitual customer that is purchasing the same thing day after day and wants to get in and get out quickly.
- Mashgin has expanded from a primary presence in cafeterias and stadiums, to convenience stores and petrol stations. They have added capabilities that consumers demand such as accepting cash, incorporating loyalty programs, and purchasing gas.
LINKS MENTIONED
BIO: Jack Hogan
Jack Hogan is the Vice President of Strategic Partnerships at Mashgin, an AI-Powered Self-Checkout System for convenience stores, sports stadiums, business dining, and universities. Before Mashgin, Jack built and scaled companies across AI, recruiting, and events. While working in the recruiting space, he also founded the non-profit Neurodiversity Pathways to help train and place adults on the Autism spectrum with jobs at the top Bay Area companies.
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