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The Art of Harnessing Customer Reviews for e-commerce, with Charlotte Talesnick from Yotpo.
Manage episode 373921214 series 3418579
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Ever wondered how to make the most of customer reviews in your e-commerce strategy? Joined by our insightful guest, Charlotte Talesnick from Yotpo, we unpack the magic of review analytics and their transformative impact on e-commerce.
In today's digital era, customer feedback is more than words - it's a compass guiding businesses towards improvement. As we continue our chat with Charlotte, we discuss the power of customer insights and how they can help refine products and services. Hear about Yotpo's AI-driven sentiment algorithm, a great tool to identify key customer sentiments and ACAI's successful adoption of this tool. As we navigate the e-commerce landscape, we also examine the rising trends, giving a nod to SMS marketing and customer retention strategies. Tune in to this episode for a deep dive into the world of e-commerce.
Chapter
1. The Art of Harnessing Customer Reviews for e-commerce, with Charlotte Talesnick from Yotpo. (00:00:00)
2. Leveraging Reviews for E-Commerce Success (00:00:02)
3. Improve Products With Customer Reviews (00:14:26)
4. SMS for Personalized Marketing Strategies (00:26:04)
40 episode
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