Episode 181: Digital Body Language

The Broad Experience

Nearly all our workplace communication is digital. Gone are the days when faxing seemed like efficient new technology (believe me, it did at one point). Emails, team communication programs like Slack, texting, instant messaging - they’re all convenient and speedy. They can also cause a lot of angst.

In this show I sit down with Erica Dhawan, author of the book Digital Body Language, to talk about why digital communication can be so fraught with frustration and anxiety. Is that terse email simply direct, or does a more sinister meaning lurk in those short sentences? Are emojis OK at the office and if so, for whom? I’m also joined by Liz Zelnick, whose experience in a past job made her think again about her use of exclamation points. And we look at the advantages of virtual meetings, where stereotypes can fade into the background.

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