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ICYMI: CX Progress at the IRS with Danny Werfel
Manage episode 396028477 series 2910996
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This week, The Buzz presents a session from our December 2023 CX Summit. CX is a key component of the Biden-Harris President's Management Agenda.
The 2022 Inflation Reduction Act appropriated an additional $79.4 billion to the IRS to assist in modernization and improved service delivery. In this keynote, Commissioner Danny Werfel details the challenges and priorities of the agency as they strive to build a simpler, fairer, more accessible tax system for Americans.
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Intro/Outro Music: Focal Point/Young Community
Courtesy of Epidemic Sound
156 episode
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