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114. Nine common onboarding mistakes that software companies make

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Manage episode 298095105 series 2360471
Konten disediakan oleh Cherryleaf. Semua konten podcast termasuk episode, grafik, dan deskripsi podcast diunggah dan disediakan langsung oleh Cherryleaf atau mitra platform podcast mereka. Jika Anda yakin seseorang menggunakan karya berhak cipta Anda tanpa izin, Anda dapat mengikuti proses yang diuraikan di sini https://id.player.fm/legal.

Ellis looks at nine common onboarding mistakes that software companies make:

  • Not thinking about jobs to be done, but features
  • Overloading users with information
  • Writing for a single audience
  • Not providing or not co-ordinating the five pillars of onboarding content
  • Getting the timing wrong
  • Unclear goals
  • Leaving "seams" in the onboarding experience
  • Poor quality content
  • No testing or metrics

Take our quiz:

What type of technical writer are you?

Planning and creating content for customer onboarding – training course

Cherryleaf

To contact Cherryleaf: info@cherryleaf.com

Photo by Markus Spiske from Pexels

  continue reading

102 episode

Artwork
iconBagikan
 
Manage episode 298095105 series 2360471
Konten disediakan oleh Cherryleaf. Semua konten podcast termasuk episode, grafik, dan deskripsi podcast diunggah dan disediakan langsung oleh Cherryleaf atau mitra platform podcast mereka. Jika Anda yakin seseorang menggunakan karya berhak cipta Anda tanpa izin, Anda dapat mengikuti proses yang diuraikan di sini https://id.player.fm/legal.

Ellis looks at nine common onboarding mistakes that software companies make:

  • Not thinking about jobs to be done, but features
  • Overloading users with information
  • Writing for a single audience
  • Not providing or not co-ordinating the five pillars of onboarding content
  • Getting the timing wrong
  • Unclear goals
  • Leaving "seams" in the onboarding experience
  • Poor quality content
  • No testing or metrics

Take our quiz:

What type of technical writer are you?

Planning and creating content for customer onboarding – training course

Cherryleaf

To contact Cherryleaf: info@cherryleaf.com

Photo by Markus Spiske from Pexels

  continue reading

102 episode

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