Reducing Customer Churn rate|| Kemi Sheba & Segun Manuel

The CSExperience Podcast

Segun Manuel hosts Kemi Sheba on the CSExperience Podcast. Oluwakemi Sheba is an experienced Customer Service Professional and Service Delivery Expert with over 15 years experience in diverse sectors to include; Banking, Online Education and the Development space. She is passionate about brands developing a customer-centric culture through impeccable service delivery skills and etiquette to help them retain their customers, build loyalty encourage referrals and boost sales. She has organised Customer Service trainings for individual/ business brands,tutoring them on how to upscale in the service arena. She is a graduate of English language from the University of Lagos and also holds a Masters degree in Public and International Affairs(MPIA) from the same tertiary institution. She is an award winner, an inspirational leader,a motivational advocate, a content creator/storyteller and public speaker. She is a full member of the Institute of Customer Service of Nigeria (ICSN). She is a mom, mentor and lover of God