Alessandro Bogliari, CEO and Co-Founder of The Influencer Marketing Factory, a global influencer marketing agency, talks with great guests about influencer marketing, social media, the creator economy, social commerce and much more.
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248. Shifting a Culture to Customer-Centricity w/ George Essama
MP3•Beranda episode
Manage episode 360952992 series 3253424
Konten disediakan oleh BombBomb. Semua konten podcast termasuk episode, grafik, dan deskripsi podcast diunggah dan disediakan langsung oleh BombBomb atau mitra platform podcast mereka. Jika Anda yakin seseorang menggunakan karya berhak cipta Anda tanpa izin, Anda dapat mengikuti proses yang diuraikan di sini https://id.player.fm/legal.
Imagine trying to create meaningful change in a complex environment AND against a prevailing culture. More specifically, try convincing an entire company to become more customer-centric by starting within your own team. Today you’ll get that story and it’s an award-winning effort.
In this episode, Ethan speaks with Georges Essama, Head of Customer Relations for Cameroon Telecommunications or CAMTEL. He is also a highly-engaged and celebrated member of the Customer Experience Professionals Association or CXPA Tune in as Georges and Ethan talk about:
More information about Georges and today’s topics:
Subscribe, listen, and rate/review the Customer Experience Podcast on Apple Podcasts, Spotify, Amazon, or Google Podcasts, and find more episodes on our blog.
…
continue reading
In this episode, Ethan speaks with Georges Essama, Head of Customer Relations for Cameroon Telecommunications or CAMTEL. He is also a highly-engaged and celebrated member of the Customer Experience Professionals Association or CXPA Tune in as Georges and Ethan talk about:
- How to create meaningful change in a complex environment against prevailing culture
- Where did Georges’ idea of a podcast featuring customer voices come from?
- Why the voices of the employees are critical as these cultural shifts take place
- How Georges learned about the CXPA and where you can learn more
- Why customer relationships must be seen as a collaborative process that are dependent on shared responsibility
More information about Georges and today’s topics:
- LinkedIn Profile: https://www.linkedin.com/in/georgesessama/
- Company Website: https://camtel.cm/
- Other Relevant Links: https://www.cxpa.org/home
Subscribe, listen, and rate/review the Customer Experience Podcast on Apple Podcasts, Spotify, Amazon, or Google Podcasts, and find more episodes on our blog.
272 episode
MP3•Beranda episode
Manage episode 360952992 series 3253424
Konten disediakan oleh BombBomb. Semua konten podcast termasuk episode, grafik, dan deskripsi podcast diunggah dan disediakan langsung oleh BombBomb atau mitra platform podcast mereka. Jika Anda yakin seseorang menggunakan karya berhak cipta Anda tanpa izin, Anda dapat mengikuti proses yang diuraikan di sini https://id.player.fm/legal.
Imagine trying to create meaningful change in a complex environment AND against a prevailing culture. More specifically, try convincing an entire company to become more customer-centric by starting within your own team. Today you’ll get that story and it’s an award-winning effort.
In this episode, Ethan speaks with Georges Essama, Head of Customer Relations for Cameroon Telecommunications or CAMTEL. He is also a highly-engaged and celebrated member of the Customer Experience Professionals Association or CXPA Tune in as Georges and Ethan talk about:
More information about Georges and today’s topics:
Subscribe, listen, and rate/review the Customer Experience Podcast on Apple Podcasts, Spotify, Amazon, or Google Podcasts, and find more episodes on our blog.
…
continue reading
In this episode, Ethan speaks with Georges Essama, Head of Customer Relations for Cameroon Telecommunications or CAMTEL. He is also a highly-engaged and celebrated member of the Customer Experience Professionals Association or CXPA Tune in as Georges and Ethan talk about:
- How to create meaningful change in a complex environment against prevailing culture
- Where did Georges’ idea of a podcast featuring customer voices come from?
- Why the voices of the employees are critical as these cultural shifts take place
- How Georges learned about the CXPA and where you can learn more
- Why customer relationships must be seen as a collaborative process that are dependent on shared responsibility
More information about Georges and today’s topics:
- LinkedIn Profile: https://www.linkedin.com/in/georgesessama/
- Company Website: https://camtel.cm/
- Other Relevant Links: https://www.cxpa.org/home
Subscribe, listen, and rate/review the Customer Experience Podcast on Apple Podcasts, Spotify, Amazon, or Google Podcasts, and find more episodes on our blog.
272 episode
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