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Best of 2024: Customer-Centric Transformation | Highlights from the CX Iconoclast Podcast
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In this special 8-minute episode, Richard Owen, CEO of OCX Cognition, shares highlights from 2024's CX Iconoclast podcast series, showcasing how top companies are embracing customer-centric transformation to drive retention and loyalty.
Featured Guests:
Simon Paris (Finastra): Explores how open finance shifts focus from products to personalized customer journeys.
Chris Bishop (Conga): Explains how embedding customer success into every role drives growth and celebrates customer-focused achievements.
Chris Adlard (Author of The Customer Catalyst): Discusses his C-Change diagnostic tool, enabling organizations to assess and implement customer-centric strategies.
From rethinking banking services to fostering company-wide customer obsession, this episode is packed with actionable insights to inspire your business transformation.
Watch now and take the first step toward putting your customers at the center of your strategy!
đ Donât forget to like, comment, and subscribe for more insights on CX innovation and transformation.
Find out how predictive CX analytics can help your business: https://ocxcognition.com/
Follow us on LinkedIn: https://www.linkedin.com/company/ocxcognition/
Connect with Richard Owen on LinkedIn: linkedin.com/in/richard-owen-98ba3
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