))
Leading from any seat | Arit Nsemo | Ep. 90
Manage episode 438340078 series 3577614
Konten disediakan oleh Lifetime Value Media. Semua konten podcast termasuk episode, grafik, dan deskripsi podcast diunggah dan disediakan langsung oleh Lifetime Value Media atau mitra platform podcast mereka. Jika Anda yakin seseorang menggunakan karya berhak cipta Anda tanpa izin, Anda dapat mengikuti proses yang diuraikan di sini https://id.player.fm/legal.
Arit Nsemo is a CS leader with a secret: you don't need the title to inspire or to impact change.
Subscribe to the Lifetime Value newsletter! News, humor, and NO opinions: https://lifetimevalue.link/subscribe
⏱️ Timestamps:
00:00:00 - The toilet paper analogy
00:16:00 - Introducing Arit
00:56:00 - Leading from any seat in CS
02:08:00 - Shifting the CSM mindset
04:26:00 - Taking control: Practical tips for CSMs
05:54:00 - Empowerment and ownership in CS roles
08:12:00 - Rob’s toilet paper leadership tiers
10:19:00 - Encouraging CSMs to go rogue
11:00:00 - Real-life examples of CSM leadership
11:16:00 - Wrapping up: Initiatives that pay off
📺 Lifetime Value: Your Destination for Customer Success content
Subscribe: https://lifetimevalue.link/youtubesub
Website: https://www.lifetimevalue.show
Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/
🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
👋 Connect with Arit Nsemo:
Arit's LinkedIn: https://www.linkedin.com/in/aritnsemo/
Mentioned in this episode:
And go listen to We F*cked Up So You Don't Have To with Stino and Melanie on the Lifetime Value Media Network, wherever you found this show!
100 episode
Bagikan
