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Chris Boggs (Cremation Society of Maryland): How this funeral home does 5,000 calls a year | #32
Manage episode 374377658 series 3363706
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In this episode, we bring on Chris Boggs. Chris Boggs is the Chief Operating Officer of the Cremation Society of Maryland, McNabb Funeral Home, Metro Crematory, and Myers-Durboraw Funeral Home.
Cremation Society of Maryland alone does 5,000 calls per year. Chris shares the insights in such a running a high volume and efficient deathcare operation.
Timestamps
(00:00) Intro
(00:53) Welcome to Direct Cremation Podcast
(03:35) The beginning of Chris' professional career
(09:33) How is the cremation society of Maryland team structured?
(12:49) The business model
(14:32) The phone answering system
(20:02) “We only have one shot”
(22:13) Will: Compete! All we do is competing
(23:43) How to maintain and drive case volume
(25:53) Do they do any paid ads?
(31:03) "It's not a job, it's a lifestyle"
(33:01) "Burnout is a real thing"
(34:38) A "weird flex" story
(36:49) Change is inevitable
(40:20) What's next for the Cremation Society of Maryland?
(42:30) What Chris thinks deathcare looks like in 10 years?
(43:58) Chris' magic bullet
For Innovative Funeral Directors Blazing a Trail. Find us at https://directcremation.com
Listen on Spotify or Apple Podcasts
Want to start a cremation brand yourself? Learn how the some of the biggest cremation brands do it at https://www.partingpro.com
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