The First Customer - How to scale with mission-driven delivery with Co-Founder and CEO Brian Pickell

The First Customer

In this episode, I was lucky enough to interview Brian Pickell, the CEO and co-founder of KPInterface.
Brian shares how his upbringing in the Valley Forge area and the influence of his ambitious older brother, along with his faith, shaped his entrepreneurial spirit. He reflects on his transition from working at other startup firms to co-founding KP Interface with his partner, Matt Kirby. The partnership combined Matt's sales expertise with Brian's operations and delivery skills, leading to the creation of their company. Tragically, Matt passed away due to leukemia, but his legacy continues to be honored at KPInterface.

Brian details the early days of KP Interface, highlighting their first client, Princeton University Federal Credit Union, and how their client acquisition strategy has evolved. Initially, they adopted a broad approach but later focused on specific industries like manufacturing, non-profit, and financial services. Brian discusses the integration of AI in their operations to improve efficiency and productivity. He also emphasizes the importance of customer service and business acumen for new entrepreneurs, advising them to seek mentors and build a network of trusted advisors to guide their journey.
Discover the secrets to building a lasting legacy and thriving business with Brian Pickell in this episode of The First Customer!
Guest Info:
KPInterface, Inc.
http://www.kpinterface.com
Brian Pickell's LinkedIn
https://www.linkedin.com/in/briantpickell/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
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https://www.youtube.com/@thefirstcustomerpodcast
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https://www.firstcustomerpodcast.com
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