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Mindful Onboarding for Small Businesses
Manage episode 422274446 series 3529387
Konten disediakan oleh Adam Cooper. Semua konten podcast termasuk episode, grafik, dan deskripsi podcast diunggah dan disediakan langsung oleh Adam Cooper atau mitra platform podcast mereka. Jika Anda yakin seseorang menggunakan karya berhak cipta Anda tanpa izin, Anda dapat mengikuti proses yang diuraikan di sini https://id.player.fm/legal.
In this one, I'm delighted to be joined by @Wenceslyne Ong, the Founder of @Elite LVL, a business operations consulting firm with a world-class customer onboarding and continuous improvement framework, helping cost conscious businesses scale.
In this broad ranging conversation, Wenceslyne and I cover all that you need to know about having a strategic and mindful approach to staff onboarding in small and growing businesses.
🌟 Some of my favourite parts were:
✅ How the experience at companies such as Google and Fed Ex inspired Elite’s onboarding mindset;
✅ Why small companies should focus on experience to compete with the larger multinationals;
✅ How onboarding is part of an holistic approach to treating employees in the right way;
✅ How the employee’s individual culture should be considered when onboarding;
✅ Why having a great onboarding program increases staff retention by 82%.
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