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#57 - A Customer Experience Masterclass Ft. Joe Pine
Manage episode 397392354 series 3298118
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If you care at ALL about customer experience, you must listen to this episode.
Joe Pine is an internationally acclaimed author, speaker, and management advisor to Fortune 500 companies and startups, and he obsesses over customer experience.
He write books about it.
He lectures about it.
It's his claim to fame.
You won't want to miss this episode, as Joe explains:
1. How companies really get customer experience wrong (and how to get it right)
2. How the best customer experiences leverage the theater of the Freytag Diagram
3. The 3.5 phases of transformation
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