Working with Difficult Colleagues: Strategies for Managing Conflict and Maintaining Productivity, with Jonathan H. Westover PhD

The HCL Review Podcast

Abstract: This article explores research-backed strategies for effectively managing workplace conflicts and collaborating productively even with difficult or disliked coworkers. While interpersonal disputes are inevitable in team environments where personalities and work styles differ, the research shows proper handling of conflicts can spark innovation, while improper addressing can breed toxicity. The article presents a framework for constructively channeling conflicts through establishing clear boundaries, addressing disagreements calmly and respectfully, avoiding personal criticisms, discreetly addressing issues to shield others, and upholding civility and professionalism at all times. Real-world examples from hospital administrators, project managers, and nonprofit CEOs illustrate applying these strategies in navigating philosophical divides and personality clashes. The conclusion is that with strategic relationship management focused on issue-solving over blaming, and principles-based leadership, leaders can work productively despite challenges from certain colleagues.