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Empathy-Driven Service Design: Building Collaboration and Leading Change with Kate Tarling
Manage episode 453058110 series 3620165
Konten disediakan oleh Gerry Scullion and The Human Centered Design Network. Semua konten podcast termasuk episode, grafik, dan deskripsi podcast diunggah dan disediakan langsung oleh Gerry Scullion and The Human Centered Design Network atau mitra platform podcast mereka. Jika Anda yakin seseorang menggunakan karya berhak cipta Anda tanpa izin, Anda dapat mengikuti proses yang diuraikan di sini https://id.player.fm/legal.
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Welcome to another episode of This is HCD. In this episode, Kate Tarling discusses her experiences in service design, focusing on the importance of user research, empathy, and fostering collaboration within organisations. She explores the evolution of service design in the UK, particularly in government services, and offers practical advice for driving organisational change. Kate emphasises the role of leadership in promoting a human-centered approach and cautions against focusing solely on cost-cutting. She highlights the importance of metrics for measuring success and the value of community building to enhance teamwork and innovation.
- linkedin.com/in/kate-tarling-6b43b19
- theserviceorg.com
- This episode is sponsored by Smaply https://www.smaply.com/?thisishcd
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