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Konten disediakan oleh Gerry Scullion and This is HCD. Semua konten podcast termasuk episode, grafik, dan deskripsi podcast diunggah dan disediakan langsung oleh Gerry Scullion and This is HCD atau mitra platform podcast mereka. Jika Anda yakin seseorang menggunakan karya berhak cipta Anda tanpa izin, Anda dapat mengikuti proses yang diuraikan di sini https://id.player.fm/legal.
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Empathy-Driven Service Design: Building Collaboration and Leading Change with Kate Tarling

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Konten disediakan oleh Gerry Scullion and This is HCD. Semua konten podcast termasuk episode, grafik, dan deskripsi podcast diunggah dan disediakan langsung oleh Gerry Scullion and This is HCD atau mitra platform podcast mereka. Jika Anda yakin seseorang menggunakan karya berhak cipta Anda tanpa izin, Anda dapat mengikuti proses yang diuraikan di sini https://id.player.fm/legal.

Welcome to another episode of This is HCD. In this episode, Kate Tarling discusses her experiences in service design, focusing on the importance of user research, empathy, and fostering collaboration within organisations. She explores the evolution of service design in the UK, particularly in government services, and offers practical advice for driving organisational change. Kate emphasises the role of leadership in promoting a human-centered approach and cautions against focusing solely on cost-cutting. She highlights the importance of metrics for measuring success and the value of community building to enhance teamwork and innovation.

Become a member: https://www.thisishcd.com/landing/circle-a-community-for-ethically-conscious-designers-changemakers

Book a Coaching Chemistry Call: https://calendly.com/gerryscullion/coaching-chemistry-call

😀 Follow/Like Us Socially 😀

Instagram - /thisishcd

Twitter - /thisishcd

YouTube - /thisishcd

#ServiceDesign #HumanCenteredLeadership #EmpathyInAction

  continue reading

337 episode

Artwork
iconBagikan
 
Manage episode 445279049 series 2061378
Konten disediakan oleh Gerry Scullion and This is HCD. Semua konten podcast termasuk episode, grafik, dan deskripsi podcast diunggah dan disediakan langsung oleh Gerry Scullion and This is HCD atau mitra platform podcast mereka. Jika Anda yakin seseorang menggunakan karya berhak cipta Anda tanpa izin, Anda dapat mengikuti proses yang diuraikan di sini https://id.player.fm/legal.

Welcome to another episode of This is HCD. In this episode, Kate Tarling discusses her experiences in service design, focusing on the importance of user research, empathy, and fostering collaboration within organisations. She explores the evolution of service design in the UK, particularly in government services, and offers practical advice for driving organisational change. Kate emphasises the role of leadership in promoting a human-centered approach and cautions against focusing solely on cost-cutting. She highlights the importance of metrics for measuring success and the value of community building to enhance teamwork and innovation.

Become a member: https://www.thisishcd.com/landing/circle-a-community-for-ethically-conscious-designers-changemakers

Book a Coaching Chemistry Call: https://calendly.com/gerryscullion/coaching-chemistry-call

😀 Follow/Like Us Socially 😀

Instagram - /thisishcd

Twitter - /thisishcd

YouTube - /thisishcd

#ServiceDesign #HumanCenteredLeadership #EmpathyInAction

  continue reading

337 episode

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