Navigating Complex Car Issues and Customer Expectations with Chris Higgins, Part 2

The Jaded Mechanic Podcast

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In this episode of The Jaded Mechanic Podcast, Jeff Compton brings back Chris Higgins for part 2 of their conversation! Chris shares his experience transitioning from dealership to independent mechanic work, highlighting both the challenges he faced and what he learned because of them. Jeff emphasizes the importance of ethical practices and customer communication, drawing from personal stories and industry standards.

00:00 Check engine light triggers StabiliTrak light.
04:24 Complex technology in automobiles can be misunderstood.
08:18 Acknowledging customer complaints and taking necessary action.
10:07 Learning through trial and error in automotive.
13:46 Dealing with ego in the car repair process.
19:47 Modern cars require proficient knowledge of fundamentals.
22:49 Warning against risking damage when replacing parts.
25:53 Transitioning into independent work, gaining confidence, learning.
27:45 Passion for work and continuous self-improvement.
30:46 Striving for excellence, overcoming fear, earning trust.
33:50 Conflict in work presentation, stress, and apologies.
38:35 Man recounts shady car deal leading to repair.
40:19 Replacing transmission components, discussing burnt fluid concerns.
42:39 Challenges of selling and trading newly bought items.
48:21 Challenges with mental health and work relationships.
49:48 COVID fallout: mental health, suicide, marriage casualty.
53:53 Please like, comment, share, and subscribe.

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