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Snack Size: #badIT The Online Appointment Head Fake
Manage episode 407718830 series 3501993
Konten disediakan oleh David Wheat, alt-CIO Consulting, David Wheat, and Alt-CIO Consulting. Semua konten podcast termasuk episode, grafik, dan deskripsi podcast diunggah dan disediakan langsung oleh David Wheat, alt-CIO Consulting, David Wheat, and Alt-CIO Consulting atau mitra platform podcast mereka. Jika Anda yakin seseorang menggunakan karya berhak cipta Anda tanpa izin, Anda dapat mengikuti proses yang diuraikan di sini https://id.player.fm/legal.
In this Snack Size episode, I book an online service appointment for my car only to end up wondering "Do I or Don't I Actually Have an Appointment?" In a tale of woe - spoiler alert - I did not, thanks to some #badIT at my local dealership.
That was bad enough, but they doubled down on some awful follow up to my mild-but-not-five-star review to answer another question "How to chase away customers with #badIT + some bad follow up". Okay, not a question but you get the point.
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