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Transforming Retail: Chris Boswell on Store Layout and Customer Experience
Manage episode 455140206 series 3615610
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Chris Boswell,a product manager for American Sales. Join us as Chris dives into the intricacies of transforming retail spaces into engaging customer experiences. From combating analysis paralysis by narrowing down choices to creating themed "destinations" within stores, Chris shares actionable strategies that can revolutionize your retail approach. We'll explore essential elements like effective signage, strategic store layouts, and the importance of sticking to your niche when expanding product lines. Plus, we'll discuss the challenges of competing with online shopping and how to leverage technology to maintain a competitive edge.
Whether you're managing a sprawling retail chain or a cozy mom-and-pop store, this episode is packed with insights to help you enhance store presentation, improve customer service, and ultimately, elevate your business
Key Moments
06:15 Adapting vendor materials for durable store displays.
09:29 Creating themed showrooms to focus customer attention.
12:51 Clear signage helps customers find pool supplies.
16:10 Focus on specialized product offerings for efficiency.
18:33 Semi-inground pool market confusion fuels growth.
22:38 Adapting service with text, exiting accessory lines.
26:59 Focus: training staff to deliver unique value.
28:25 We provide essential pool parts, building trust.
31:19 Chris Boswell: Pittsburgh Steelers' kicker, podcast wrap-up.
Connect with Chris Boswell
LinkedIn: https://www.linkedin.com/in/chris-boswell-a2109551/
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