371. Horst Schulze, Legendary Founder of the Ritz Carlton, on Building a Brand, a Business, a Culture

The Mentors Radio Show

In this encore episode of THE MENTORS RADIO, Host Tom Loarie talks with Horst Schulze, the legendary founder of the Ritz Carlton hotel group. You'll learn Horst's journey first-hand—from busboy to founder, how it all began with a dream at age five, why setting the gold standard for customer service was so important to him, and how his pursuit--and achievement--of a 'culture of excellence' set his hotel brand apart from the rest. Horst talks about the influence and mentorship of his first boss, his defining vision for himself and how this came about, the founding of the Ritz Carlton, its founding principles and overcoming some of the challenges and struggles through the years. What kept Horst motivated? How did Horst teach his team to address ANY complaints? You'll learn how setting the gold standard for customer service ultimately led to the creation of the most iconic hotel brand in the world…truly inspiring, and worthy of imitation. Listen to The Mentors Radio show on the radio or via live-streaming on iHeart Radio worldwide… You can also listen on ANY podcast platform, including Apple podcast, iTunes, Spotify, TuneIN, Stitcher, Google Play and all the others. Sign up for the podcast here. Show Notes HORST SCHULZE : BIO: AAE Speakers Bloomberg BOOK: Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise, by Horst Schulze ARTICLES: “Former Ritz Carlton President Horst Schulze Talks About The New Frontier In Luxury Hotels“ – Forbes “The Second Act Of Horst Schulze Is Finally Taking Off” – Forbes